I have a dell dimension E510 that is 2 1/2 years old and already its kaput. The screen went black on me, and I guess its a video card because the monitor led light shows it is on and so does the cpu led. When new, I had to talk several hours to somebody in India just to get the *** thing to work. I had to plug in and unplug the ram. This is the sorriest product I have ever paid good money for. I am typing this email on a Compaq computer that is now 8 years old and never had a glitch. Thank you!

I ordered a promotional deal from Dell. It was a combo of a 46 inch sharp TV & blue ray together. They were shipped from 2 different shippers. I received the TV but not the blue ray. DHL shipped the blue ray. According to the tracking information the blue ray got to their warehouse & never left. DHL looked for it for a few days then said that I had to contact Dell & get another one shipped & Dell can file a claim & DHL will pay since they lost it. I have been fighting with Dell since February on this. The customer service people said they would order a new package & we would return the TV we have. They did this twice. When I called for status I was told that it was canceled because the promotion was over & they don’t have blue rays in stock for Sharp. I asked for them to contact sharp & have sharp send me one & file the claim with DHL. They refuse to do this. I even said if they would just give me a credit for the blue ray & let me order another one, they refused this also. Sales told me that a Sony would be compatible with Sharp TV. Customer service would not send me a Sony either. I was told no credit, no blue ray & tough I have to pay the same amount just for the TV as I paid for the promotional deal. I sent a certified letter to Dell Inc. as an escalated issue. I received a call from a Tina & an email, after playing phone tag with her she offered me a $100.00 voucher toward another blue ray. Blue rays cost between $400.00-$500.00 dollars. I told her this was unacceptable & that they are ripping me off making me pay the same amount for the TV as I would pay for the TV & blue ray. I asked for someone above her & she said there is no one. I asked her if she was general manger, CEO or president of Dell & she didn’t answer. I told her that I was not going to let this go. She finally said she would talk to colleagues & see what they could do and would call me back the next day. I have heard this before so I asked is she promised she would call back & she said she would. This was Wednesday April 2nd. I have not heard from her. I have left her messages & sent emails & I cannot get a response. All I want is my order completed & a blue ray sent to me. I have to pay on the bill or I will be sent to collections. I am paying for an incomplete order.

I contacted DHL & they told me that a claim had been filed but would not tell me any more information since I am not the one who filed the claim; they said Dell would have to contact them. I told Tina that they had filed a claim with DHL, and DHL said for her to contact them. She would not do this, I told her that they are going to get paid from me & DHL and I have no product.

We purchased three computers from Dell outlet store last month. They all had minor problems from the outset. When we called Dell they said the computers were considered to be just like new and should have no defects. We send we wanted to return them. Dell then offered us credits to keep them rather than return them. We accepted an offer of $100 cr back to our credit card and a $100 e-coupon. We also received two other credits but we did receive those so I am not including them in this message. The $100 e-coupon offer was given on 2/6/08. We were told it would arrive within 7 to 10 days. We still have not received it and just today, after yet another phone call to Dell, got another "the check is in the mail" type response. We were told we should be receiving it is the next week. That is what we have heard since our first call on 2/19/08 to see where it was. With respect to the $100 credit, we received a $75 one last week. Dell said in tonight's phone call that $75 was what was offered and accepted. When I call Dell, the auto answer says the conversation is being recorded. I told the rep to pull the phone call from 2/7/08 in which I was offered a credit of $100 if I would keep the computer. Listening to the recorded conversation would do away with any "he said, she said" type discussion. The rep. said the phone calls were not accessible and the written log he had was just as accurate and that I had accepted $75. I had not. I feel like a fraud was committed in telling me that I would receive a $100 credit if I kept the computer when they had no intention of giving me the $100 credit. I have the case #, the ref.#, and Dell has a recorded conversation yet they will not perform their end of the contract we made. Can you assist me?

I have a defective computer with a 3 year warranty that is good until August 2008. I have been on the telephone with their consumer resolutions for 2 months. After numerous test on the computer with their technicians in Phillipeans and India nothing has bee done. Around 2 weeks ago I was speaking with Hamamma in India and she was sending a local technician to my home to replace the viedo card and hard drive, after she decided that we were not getting my computer fixed long distance. I was leaving on vacation so she said call when I returned because I had to be there for them to come withing 3 days or the order would be cancelled. I called her twice and e-mailed also with no return call or E-mail and was finally contacted by some one named Siddharth Rep ID 01127682 who e-mailed and did call Feb. 8 at 2:25pm. I did not know he was to call then so I was not at home. He said he would call again today and I have waited all day for his call. I probably live within 20 miles of a new Dell plant and this is the service I get. What good is a 3 year warranty if you can't find some one to honor it. I do not know what else to do. Do you have any suggestion? Any help will be appreciated. Also everything has to be done on their schedule and I have other things to do besides waiting by the telephone for a call that never comes.

Marilyn Martin
2733 Martin St
P.O. Box 117
Walkertown, NC 27051
336-595-2631

I am writing because of the poor service behalf of dell. I brought a laptop in 2004. In January of 2007 I had to send my laptop back due to many problems. When expecting my laptop back in February 2007, I noticed I never received it. This is because Dell had sent it through DHL and they had lost my laptop on the way to my house. Therefore Dell was responsible for losing my laptop. Dell then sent me a used laptop three months later. This laptop was sent back only to be replaced with another used laptop that was not working. Finally I was sent another laptop which now after a month worth of use, this laptop is not working as well. I have contacted Dell many times for my money or exchange for a new one but no one will help me. I have also spent hours on the phone with technical support and customer support only to find out that they are no help as well. I’ve been through hell with this company in the past ten months. This is the worst customer service ever. No one will help me or call me back. I spent thousands of dollars on their products to only end up with crap.

Beware!