Make sure you know about Consumer Protection (Distance Selling) and Consumer Rights because Dell are breaking them. Office of Fair Trading has found Dell to be guilty of breaking Consumer Law. if you have a problem, write to them and Consumer Direct, BBC Watchdog and your local Trading Standards.

Dell like to call all the time because that way you wont have any evidence. My advice is when they call ask them to email you and also record the telephone conversation. This cannot be used in a court but it can be used for your reference later stage. Write to the head office recorded delivery giving 14 days to respond.

Dell will delete this post as well.
When i wanted to speak to a manager they keep transfering the phone to different department.

When you ask for Head Office contact details, they will ingore you or put the phone down

They will lie to you and make you pay if you do not know your consumer rights

They lied to my GF saying her laptop do not come with the software to create a recovery disc & she need to pay for it. They sold her a used laptop as a brand new. That is why the software is not there. Once you create a recovery disc, the software get deleted from the laptop and even formatting the laptop wont bring it back. Hence they sold her a used laptop and called her 8 times in one day to make her keep the latop and when she refused they try to make her pay the pick up cost. Under Consumer Protection she has 7 days to return it free of charge. Even the complaint department lied to her saying this model does not come with the software. I went to PC WORLD and TECHGUYS and they said Dell is lying.

I have writen to Office of Faire Trading, Consumer Direct, Trading Standards, etc. They gave us the Head Office address as Dell refuse to do they. If Dell do not respond to our letter, they will take over and sort it out for us. This is half the story as her old Dell laptop has problem and they try to steal her refund money off her.

Dell laptop is known to have a problem of over heating, which mean in time it will break apart. When you hear your fan working hard, you know you have problem. I got a Toshiba and its over 3 years old and the fan is still quiter than a brand new Dell laptop.

I have contact Dell's Executive Customer Service Team concerning some issues I have had with two purchases. They simply do not respond. I have always appreciated Dell's business ethics and had confidence in their products. That is no longer the case. They say one of their goals is to address customer's issues. That appears not to be true. They overcharged me for one product. And, I bought a refurbished laptop, which obviously was not refurbished, and probably could not be refurbished given the issues involved. I no longer trust or have confidence in the Dell Corporation or their services.

Purchased XPS 17" laptop Dec 2010. Received defected Windows 7 OS system, unable to use other installed software/applications.

Attempted to have Dell staff to correct problems to no avail - requested a replacement and denied. Wrote emails, spoke to salesperson, manager, supervisors following protocol to get computer operable, to no avail -

Requested a return authorization, not given - no explanation given. 21 day limitation on return has now expired, 30 days has expired since delivery - web site fine print states, "only arbitration" why no judical process for consumer?

I am totally dismayed in the lack of "reasonable" customer service by Dell.

The customer service is terrible. In the whole hour I spent on the phone I spoke with 5 different people and my laptop is still not working.I haven't had my laptop for a whole year yet and have gone through hell and back. They don't speak good English and tried to get me to pay $150 or my laptop "will never work properly". I need my laptop for school and I'm sooo disappointed I will tell everyone I know to NEVER so business with Dell!!!

I bought 2 top of the line laptops, one for my mother and one for myself. After receiving them, one was not functioning properly and I can't even tell you how many phone calls to customer service in India it took to finally get them to agree to send us a new computer. I don't think there could be a more frustrating and completely unknowable support center in the world and that's putting it nicely. Could have potentially gotten over that except then exactly a few days after my one year warranty expired all of a sudden my CD rom drive stopped working. I called to see if they could help me but basically just wanted me to send in my computer and charge me $300+ and weeks without my computer. I was appalled and pissed to say the least. I still haven't gotten my CD rom fixed and every time I want to play a CD it reminds me how much I hate Dell and that I will never, ever, support their business again!!!