Purchased a mini notebook for spouses birthday. could not get it to work, had friend try, same problems. called Dell, tech support for over 3 hours. transferred to other department.. over 21 days old, cost minimum $89 to repair. NEVER WORKED !!! no return possible, cost for repair of something new that has never connected to internet. Techs want to delete all info... FINE.. there is and never was any. IDIOTS !!! BACK TO HP FOR ME.

I am very upset! several things! i ordered $500 worth of stuff for xmas for my son i sent it to my parents address to hide it and the bill sen to me i did this last yr and it was no problem this yr i got flagged! i called got disconnected 3x and finally got someone and i gave them my address, phone#, soc # and mothers maiden name they told me i had to wait to receive a letter in 14 days and to call back when i receive the letter and to do what it asks i spoke to a mgr because i cant get this in time for this crap she said i have to wait for a letter this is ridicilous about a stupid address whya cant it be adjusted over the phone? so i said cancel my order and i will buy it at walmart she said no problem and canceled the order and hung up on me! this is how you treat customers? i do alot of business with you all im very upset! and I bought a computer last yr i have 5 days left on my warrty my computer doesnt hold a chrg my hubby called on it and the guy in the middle of the disscusson said i have to go to coffee break now and i will call you back and never did! my hubby called back to speak with another person and said they have specific break times this is sooo unecuseable in my book! we are sending the computer back i hope this gets resolved! im waiting and gonna pay off the account and will never shop with you people again i am soo dissapointed and will tell all of my family and friends the same!

What a waste of time!!! I barely got out my name, and certainly did not get through explaining my issue, and they transferred me. I must have given my name and information to AT LEAST 7 different agents!! All of which would transfer me, even before I could finish explaining my issue. Something MUST be done. I have never been met with such a lack of professionalism. They should bring these jobs back to Canada and the US!

I recently placed an order for a network disk at Dell . After more than 20 days, it doesn't come as the shipment notification sent to me. I wrote to support online which kicked the ball to phone support. Having called Dell 800 support line 4 times with 20 minutes waiting on line each time because the line was dropped once you gave the order number.

Anyway, long story short, finally I was told that the billing address of credit card payment is not the same as shipping address. Why can't they reject my order at the placement? Why do they take my order without checking it at the first place? Further more, they should let me know after they found out instead of waiting for me as customer to call them. They have my email address used to notify me the shipment. They are just terrible! not a good service company. Since I have so many sites as option to buy computer and accessories, I will never use Dell or buy Dell at all for such poor support.

i wrote a letter to Mr. Michael Dell in Texas..They have outsourced ALL of their service to India. this sucks! my husband is ready to take this computer to mr dell himself!! I would recommend writing a letter to Mr. Dell, type the address on the envelope..type in larger letters, "REQUESTED INFORMATION"..it will get someone's attention..good luck guys!