Ordered a desk top + accessories on Aug 22/09 with the estimated shipping date of Sep 8. Checked the status on-line today (Sep 1) and the estimated delivery has changed to Sep 17. Called the support and the reason they gave me was that this particular model is very popular and they cannot catch up with the demand. I asked whether it was possible to cancel the order and the answer was yes (you would expect that answer, if the delivery date is over 2 weeks away).

Called son and confirmed he wanted to cancel and go to a retail store to purchase something similar, and called Dell 90 minutes after the original call, and was told it's no longer possible to cancel. I asked to escalate the matter and held for 5 minutes, and was told that there was not anyone available to speak to me but instead I will receive a call within 4 hours.

I used to have much better customer service experience with Dell (I guess that was in the 1990's) - wonder what has changed. Will NEVER order anything from Dell directly again.

I placed an order with Dell on March 10th 2010 and its now April 7th 2010 they have reprocessed my order twice now and they have failed to ship my item and when you call them it takes one hour average and the call most times drops after they transfere you to about 8 different people. Dell is really horrible at customer service and there buisness practices needs to be examed.

I ordered some items from DELL, which they unfortunatelay send by Purolator! Bad choice, even though the address hous number was clearly marked as being 84, they delivered it at number 64!
When I send a package to Germany last year, it ended up in Alabama! It took 4 months to get the package back via UPS, which I had to pay!

I ordered equipment from Dell and it was supposed to be delivered March 3 and March 4. I called to find out what happened to my order today March 10. I was placed on hold for too many minutes only to be told my products were returned to Dell. Money from one product was returned to my checking account. The other product they did not do anything with. I asked why didn't I get an email stating as such? No response. Placed on hold again. Then told I had to re-order the products. Finally, asked to speak to supervisor. Representative did not want me to speak to a supervisor. I insisted. Finally, I was told he was transferring me to a supervisor. I was placed on hold for 5 minutes before a supervisor came to the phone. (Probably hoping I would hang up). When supervisor came to phone I expressed my dissatisfaction with Dell. (First, they transfer you around the world. You can hardly understand their representatives. When you ask to speak to someone in America you're told they transfer you to the first representative). The supervisor told me how sorry he was and that he would not transfer me to anyone else he would take care of my order. Lo and behold he had to transfer me to someone else for Dell to take care of the second part of my order. Instead of saying they would express my order to me because of the delay, I was told my order should arrive by March 16. It is a total lack of respect for their customers. I told representative that I would not recommend Dell to anyone and I discourage anyone from buying anything from Dell. I spent over $500 and after receiving my payment Dell does not take care of their customers. They are only interested in money not satisfying their customers. PLEASE DO NOT BUY DELL PRODUCTS. YOU WILL TRULY BE DISSATISFIED WITH CUSTOMER SERVICES.

After being a loyal Dell customer for more than eight years, I finally gave up on Dell. It is incredible how their service has gone down the drain. All one gets now days is a service representative who can never resolve anything. Of course, you have to hold forever on the phone.

I will never ever buy another dell computer or product.

I bought a laptop in the States, since moved to Mexico. Supposedly my international guarantee was valid world-wide, except when I need it, of course.

Every time I ask for a service representative to transfer me to a manager, they are always unavailable.