Dell have fallen to the wayside in service and respect for their customers.
Purchased a Dell PC for mother-in-law via the New Zealand website as I live in Australia and mother-in-law lives in New Zealand. I also made sure I purchased the computer with all the warranty's an a in-house installation, as it is to difficult for mother-in-law to set-up the system. Dell failed completely to uphold their contract and install the PC. They promised to phone to arrange installation (they didn't). They promised three times to set-up the PC (they didn't). They informed my mother-in-law that she could not get the system serviced as it was not available where she lived, then told her she could?

This caused a lot of grief to my mother-in-law who was looking forward to her new computer (in fact she was moved to tears, because of the lack of service, she is 72 years old). Even I tried to find out why the contract was not upheld and informed Dell of the grief being experienced by my mother-in-law. Being sorry over the phone holds no credibility for me if you don't back it up with action. Consequentially I have returned the PC and now have to wait for the refund?

Do not purchase from Dell, shop from your local store it's in their interest to give good service, they want you to come back. Clearly from my experience with Dell they don't want anyone to come back.
Yes it is unusual a caring son-in-law
Michael, Australia