I have ordered a Studio 14 on 6/11/2010 and as per my sales Rep, A* and the Dell Order Status web page, I was supposed to receive the laptop on or before 7/2/2010.
I didn't receive it on that day, and the sales Rep had also told me she had expedited the shipment. Even her manager had told me the same. When I was unable to get the case any further a few days later, I contacted Customer Service. By then it had almost been a month since I ordered the laptop.
Now when I spoke to Customer Service, they gave me a new date saying that I would receive it by 07/26/2010. All the representatives except the last, named N* told me that they had made sure of expediting the order and that there was no request for expediting the order placed by the sales team. But I was told by N*, that customer service didn't have the option to expedite the order and that they haven't done any such thing. So that means that the other customer service reps, had actually lied to me in saying that they did expedite the order for quicker shipment.
When I hadn't received the laptop on the original date, I was told by the sales team, that there were no shortages in parts or backlogged orders and they didn't know why I hadn't received the laptop. When I finally spoke to customer service, one of them told me that there was backlogged orders because the laptop was in high demand. The last customer service rep I spoke to, N* told me that there was a shortage in parts.
So which one is it really? Wouldn't it have been fair to just tell me the correct one or if they didn't know for sure, couldn't they tell me that instead of making things up.

Now I don't know how much posting this here will help. I hope it does. As of now, I have also found outstanding issues form on the Dell Canada website and have filled it up with the appropriate details and complaint. I hope this things sorts out soon.
As of the date of posting this, I have waited for 1 month 10 days for a laptop to be shipped with the last rep, N* telling me that all dates given are just estimated and that they can't promise delivery on those dates. The picture provided is the website giving absolutely no information regarding shipping dates. It had all that information removed after 7/2/2010 since it wasn't shipped out the day it was supposed to.