I ordered a Studio 17 laptop with the new iCore7 processor on 12 February 2010. As of today, one month later, I still have not received this product. Dell stated that parts for my laptop are on back order. Further, they canceled my previous order and submitted a new order on my behalf, and without my consent, for the exact same configuration, all in an attempt to appear to meet their delivery on-time performance. They have now delayed my delivery to 05 April 2010.

When you spend more than $1300 for a laptop and still not even get the top of the line with all the bells and whistles, you expect a timely delivery and quality product. As of yet, I have received neither. I have a friend that ordered a Sony Vaio and received a custom built laptop within 5 days from the time he ordered it. If Sony can do it, why can't Dell?

I do not think I will ever deal with Dell Inc. again, even though my last 2 purchases and all my recommendations to friends have been with and for Dell.

My Dell laptop was only 5 months old. The keyboard was malfunctioning, I was getting frequent blue screens which lead to hours and hours of system restores and my DVD drive stopped recognizing disks.

I returned it to Best Buy since this is where I bought it. Geek Squad told me they could ship it to Dell where I would be without my work laptop for 7-8 weeks or I could give them $130 and they would return it to me in 4-6 days repaired. For an additional $160 they would give me an external HD with a complete back up on it. Not a bad idea and I should've had it all backed up anyhow so I chose to do it.

I payed up front for the services and expected to have my laptop back in a few days. On day 5 they told me they still had no idea what was wrong. On day 7 they told me they couldn't diagnose yet because it kept blue screening (duh). On day 13 they called and said there was no way to repair and asked my permission to wipe it clean and do an OS install. Everything was backed up so I said OK. They promised it would be done and returned to me by the end of the day.

At 4:00 I receive an automated message telling me it was ready for pick up. I drive all the way there only to be told that it was not ready and that someone should've called to tell me to ignore the message. Two days later on day 15 I receive another message. Surely it was actually ready this time. NOPE! I get there and they can't find it and try to convince me that I had authorized it to be sent off and it hadn't been shipped back yet. At this point I was ready to strangle them and they knew it. All of the sudden one of them realizes that my laptop was the one they were presently working on. They tell me its not ready. I blew a gasket! Ten minutes later they come back out of the back room and hand me my laptop and tell me its ready and they had just tested it three times and everything was working.

I took it home, booted up and immediately got a virus warning. I deal with it, quarantine and remove. Then I start typing and the keyboard is still malfunctioning. I pop a DVD in and guess what... it still doesn't work.

I payed $300.00 to have my laptop returned in a worse state than when I gave it to them. They are incompetent and dishonest.