Have been unable to use my DELL XPS for over 1 1/2 due to the defective video cards they put in them and have had to wait for the class action suit against DELL to be finalized that required them to replace it. Once settled/approved I sent my laptop to their "Depot" for repair. After 2+months I received it back - DOA/ NOT WORKING. They replaced/ fixed a few additional items while they had it including the battery adapter plug on the back which was they installed the WRONG one. The new one had 5 holes and the battery pack for the XPS/mine only has a single prong. Therefore, I could plug it in and NOT boot up or use my computer. It also came back with black dirty prints below the keyboard, the hinges were loose as well as missing and loose screws on the back casing. Needless to say I was very frustrated and mad for their neglegence. After spending hours on the phone, getting transferred from Dept. to Dept. I finally got them to agree to take my computer back and fix THIER ERRORS a 2nd time. I just got it back again after 1 month. They lied on their letter to me said my issue was soley due to my battery being old - but low and behold the RIGHT receptical was now on my computer. They will not even own up to their mistake. Now I can plug it into my battery. But guess what...It still is NOT WORKING. This is after sending it to them twice. It will not load windows properly/boot it I am now getting several types of Error one of which is the Operating System. and now my left click does not work right. Today, I spent no less then 4 hours with numerous people, numerous dept's. and still no one can help. They even wanted me to PAY them to fix what they messed up because my laptop is no longer under warranty. OMG! Really, they messed it up, they were negligent and clearly have NO quality control. Didn't they test it before returning it to me??? It is a complete nightmare getting to the right dept., the right phone number, the right person not to mention repeating the same story to each one you speak with. Also, I find it impossible to understand a word their agents say as their accents are so strong - they do NOT speak english!!! This is the most incompetent company (Other then DISH) that I have ever had to deal with. I am discusted that DELL has NO respect for thier customers and they do not care that they have the WORST service ever!!! After sending my laptop back 2x's already I still cannot use it and I am still paying on it. I will NEVER buy another Dell and I have been a loyal Dell customer for both personal and business for over 15 years. How can I get them to fix what they messed up?