I purchased my laptop yesterday. I bought it only because I was told by a sales rep i would get my laptop by sunday or she would cancel the order. I spoke to another rep today who said neither was possible plus it is not possible to either change my shipping to overnight (which initially I was told this option does not exist) or to cancel my order. I feel lied to! Every rep I have called since has hung up on me!!! I have asked to speak with the manager more then once and I got different people every time claiming to be the highest manager around.