please help me find my 2 bags last seen my bags jan.17.2011 in delta airline in miami airport untill now still lost.i need my bags please...all my unyforms is in there. pls... delta airline help me my name is Marylyn H. Fernan. from Cebu Philippines

If you can use other airlines, do it.

Complaint 1: I was flying to a foreign country with Delta and its business partner. The latter part of the flight was operated by its partner. In the itinerary, only Delta flight number was shown. After 3 phone calls and spending approximately 60 minutes, finally I got its partner''s flight number - so that my friend in the other end would know when to pick me up.

Complaint 2: I missed the sky mileages for some parts of the trip. After 4 months and several phone calls, the mileages are still not credited to my account.

Complaint 3: After checking in 4 groups of foreign travelers in front of me, the clerk said something to another employee behind her in a scornful tone and in Spanish which I did not understand.

Complaint 4: In dealing and talking with Delta employees in the past few months, my impression is that the employees are not happy with their jobs.

I would avoid traveling with Delta if I can.

I have flown every airline and nearly flown to every city in the US over the course of my career. Every time I have flown Delta, which has been a lot over the years, I have experienced extensive delays, horrible customer service and multiple charges for the same expense on my credit card. <br />
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Most recently, I was on a flight, which was delayed leaving MO. It was essential that I was in CT that evening due to a family medical emergency. I explained the situation to the agent and asked if there was possibly another flight I could take since the flight I was scheduled on was delayed leaving and I would be at risk missing my connection; thereby, not making it to Connecticut in time. The agent discounted me with an attitude (clearly demonstrating through rolling of the eyes, pounding on the keyboard and sighing heavily that I was putting her out by asking her to check another flight). She said there was nothing they could do. As a result, we landed in Atlanta, GA. I had 5 minutes to catch my connector, which were several gates away. I asked the stewardess what gate I needed to go too and she sighed and told me to check with the agent after we landed. I then asked if they could please call ahead and let them I was coming and was told there was nothing they could do. I asked if they could possibly make an announcement and please ask if the passengers that weren't connecting remain seated for a few minutes. Again, no!! When the plane landed, I got up and went to the front of he plane and was told to sit down. I explained the situation and they again demanded that I sit down. I refused. I needed to catch my flight. They reminded me they could call the authorities and I again told them it was essential that I make my connector for them to do what they needed to do. When I finally got off the plane and ask the agent where the connecting gate was, she informed me they had just left. I asked her to please find me another flight and she said there was nothing she could do that I'd have to wait. I waited in Atlanta for 9 hours. My family member died that night before I could get home.<br />
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Another situation occurred when Delta boarder everyone on the plane, knowing there were mechanical problems and making us sit there for over 6 hours not even offering us a beverage. There were several people who asked to be let off (i.e., nursing mothers, families with children, older passengers, etc.) and was told no. This is ridiculous to hold passengers hostage for six hours with no food or water when we are paying good money for those tickets. When an elderly person, clearly was unable to walk to end of the plane to use the lavatory, walked through first class, she was told she wasn’t “allowed” in first class that she’d have to return to her “area” and use the lavatory in the back of the plane. <br />
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There have been numerous, numerous occasions similar to these in respect to lack of customer service, extensive delay, no accountability or support when they are at fault and consistent double charging on fees. When you call the airline to dispute the overcharge, they direct you to their website, which takes weeks to resolve. Meanwhile, you have to pay the bill to avoid interest charges. <br />
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I rarely submit complaints, but Delta is the worst airline I have ever dealt with, and even after all these years, nothing has changed. I am disappointed to see they took over Northwest. Northwest was a fine airline before they took over. I have flown Northwest for the past few years and never a problem. I was booked on Northwest during the change over and, again, my flight from Detroit was delayed; the connector was delayed; no customer service whatsoever and the end result - it took me 12 hours to get to my destination for a 2 hour flight.

I had my 13 year old son fly alone on the flight from NY LGA to JAX FL.
My father paid the hundred dollar fee and stayed with him until my son was ready to board. We were so glad that they had such program because it saved me a trip to NY to bring him back.

Here is where the problem started. After waiting for more than 30 minutes after the plane landed.
We found our son wandering around the airport in Jax. when we asked him why, he said no one accompanied him. so when he heard the annoucement (which they were making to let us know they had lost the child) calling for his grandfather (who dropped him off in NY!!), he said he was trying to find his way to the baggage claim. When I went to complain about this situaution the lady there (Ms. Angelica Jacobs) instead of apologizing, started getting angry at us claiming since he was 13 he should have been able to look after himself. on top of that, she claimed it was he's fault cuz it may be he wandered off..It's a small airport, delta only uses about four gates, which are all side by side. The plane he was on only carries about 48 passengers How is it that they couldn't keep track of one child? When we started asking these questions, she told us to call customer care to make a complaint, the number she gave us turned out to be a fax number. It turns out Delat only accepts complaints thru their website. Yes We found ourchild safe, but what if? what if something had happened to him? Isn't this why we pay them extra to have our children looked after? I am so disappointed. I have always flew with delta but this is the last time I used their services.

My Husband, Larry E. Jolley had a flight with Delta from Monday the 12th to go to Portland ME to the 14th going to Hartford, Conn and he will be returning home tomorrow in Watertown, NY tomorrow the 16th.

When I took my husband to the airport here in Watertown, I explained he needed assistance, HE IS LEGALLY DEAF, He also has problem with standing for long periods of time, and has a Tramatic Brain Injury. I told the girl he would need assistance with going to and from gates, be allerted to his flight leaving and arriving. He was taken from place to place BUT he was not assisted with HEARING THE BOARDING for his flight. He almost ended up in OHIO!!!! My sister called the airline and wanted to get an escort for him for his trip from Portland to Conn. and Home. She was told you only have escort service for children. Can you explain why you do not have more services for the handicapped????? Handicapped people can not use your airline with out someone going with them? I am sure that my husband is not the only deaf person to use your airline, correct??? This needs to be addressed STAT!! I know now I can no longer send him on a plane and feel his safety and special needs will be addressed. Also I tried to call the airline and explain the situation, I spoke with a person called Victor, because I could not find my husbands confirmation number, YOUR EMPLOYEE HUNG UP ON ME! I had to call the people we made reservation with and after speaking with three different people I was able to voice my ovious concern... I expect a reply to this e-mail. MRS. PAULA JOLLEY