On January 15th, 2010, I traveled from Detroit to Washington D.C., once I was on the plane I realized that my Cartier glasses had fallen out of my pocket. I asked the stewardess to call the gate and she offered no assistance or compliance. I called several lost and found numbers provided: (a) tsa, (b) dtw airport, (c) wayne county police, and (d) delta airlines; over that weekend. None of the offices were open. On Sunday, January 17th 2010, I went to the baggage claim and completed a lost item form and they allowed me to look through their lost and found for my glasses. Needless to say, my glasses weren't there.

On March 5, 2010, I traveled from Detroit to Chicago. I figured I'd stop by the gate were I lost my glasses and speak with an agent. To my amazement, the agent remember a family returning the glasses to her, but she stated at the end of her shift, "the glasses were gone". So, where are my glasses? Did an employee of Delta steal my glasses, after a passenger returned them? Is this the business process for lost items: (a) passenger return lost item to agent, and (b) employee steals the glasses? I expressed my frustration to another agent on March 8, 2010, after returning from Chicago and she had the audacity to say, "I should have been more careful". WTF? I should have been more careful, so what should have Delta been...more careful in screening employees?

Delta has my information. Supposedly, someone is going to call me. It's been two business days and nothing. This is not the end for me. The glasses is really not the issue, it's theft. What else has Delta employees stolen?

Delta Airlines issued my wife a $200 credit voucher because they did not allow her to board a flight to South America for which she was a confirmed passenger with an assigned seat. She did not get her luggage for the 19 days she was on vacation although it was in the custody of Delta. They also allowed items to be removed from her luggage while it was in their custody.<br />
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When time came to use the voucher, Delta claimed that the voucher had already been used. They subsequently said in writing that the voucher was good but have since refused to refund the money paid at the time of booking.<br />
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We have corresponded with ten different Delta agents and spent countless hours on the phone in attempting to recover the relatively small amount of money due us.<br />
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The customer service at Delta is abysmal and one should avoid doing business with this company at all costs.<br />
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Ron<br />
Columbia, SC

When checking in online in Mexico, delta.com will overcharge customers for extra baggage fees by more than $300.00 per bag!!! What should cost $25.00 for one extra bag will cost you $332.00 if you pay with credit card. The correct charge is $332.00 PESOS but then it is not correctly converted to dollars and your credit card will be charged $332 USD. Watch out for this scam!! Delta is aware of this, and evidently not concerned, as it has been going on for months, according to a Delta representative in Mexico!

I booked a flight last week for a quick trip to Savannah, GA. There was a $100 booking fee because it was under 21-days. Due to business demands, I had to cancel. Now there is another $100 fee to redeposit the miles. This is rape. Northwest NEVER had these punitive charges. I'm even Gold Medallion. $200 would have paid for a round trip ticket. I've asked for at least one fee to be waived. This is the first launch of my online campaign against Delta and these insane charges.

My family booked four skymile tickets on the website using three different skymile accounts, with three confirmation numbers yesterday. After we reserved it and the website mentioned that it has 24 hours window for issuing the tickets. At that time, it is $110 for each ticket (with $100 redemption fee). The representative did not mention anything about it or said the redemption fee will change. By the time when I tried to finish the process next day - only several hours different (the redemption fee becomes $150 each ticket).

I was upset and called the representative again and they said there was nothing they can do about it. The computer can not change. You either want the ticket or they will automatically be cancelled at the end of the day. Nothing is clear for this kind of rules - several hours different - I need to pay $200 more for four tickets. Yet, when I was on the phone with representative yesterday, I asked them to finish the ticket process. Everytime, the representative told me that you don't want to do that because you will charge for $20.00 processing fee with a human each ticket. In other words, they say you will not want to spend $80.00 more. But then wait for several hours and I got charged for $200.00 more (but no one warns me at all).

Then, finally I submitted to pay for the extra-$200 redemption fee on top of $440.00 (redemption fee). After I paid for the first three tickets, then suddenly I found that my daughter ticket was cancelled for no reason. When I called the third representative, she said that my daugther ticket has cancelled one day ago because it expired. I questioned how come all the other tickets are still there and they are perfectly ok. Yet, my daughter's ticket was cancelled since they all reserved at the same time. She asked us to re-book the ticket online again. We said we could not find the exact flight for my daughter anymore and we asked her to help. She said once again, you don't want $20.00 more dollars for booking through a human-person. I insisted this time. The representative said she would do it, and finally put us on hold and then for over half an hour and then us off.

I called the four representative. Explained the whole thing again. She looked at the four tickets with all confirmations. This time, she did not argue with us. She put us on hold for another hour and said that she needed us to pay extra 7500 skymile for exactly the same seat we reserved yesterday (then, the website said the seat all sold-out, and then it is not our fault just because the computer cancelled my daughter's ticket). When I did not agree for this treatment, she said she went back to the supervisor again. this time, she got the ticket, everything exactly the same... (miraculously the flight did not have seat before... now it has a seat for my daughter). Then, I got charged extra $20.00 on top of $160.00 for the redemption fee.

This kind of craziness of booking tickets cost us 100, 000 miles and then, stress, arguments within my wife and me. make a huge concern to my daughter and she is afraid she was left behind. And it costs me $220 more dollars for the redemption fee. At the end, spend me over 5-6 hours on the computer and talking to a human (everytime said it will cost you $20.00). It is so frustrated. I cannot believe a big company doing that to her customers.