i had a damaged guitar case that had fragile stickers on it that was supposed to be a carry on item, but delta changed airplanes at the last minute to a smaller airplane so i let the loaders put it in the cargo bay. i asked them to please be careful and it got split open. we filed a complaint at the airport and were ignored.

Flying Delta turned my dream vacation into a nightmare. It’s been 29 days since I’ve seen my luggage. Try taking a 12-day Mediterranean cruise with no luggage. It’s awkward, inconvenient, expensive and, without appropriate clothing, you can’t eat in the regular dining rooms. Delta afforded me no relief whatsoever and only responded with form emails. I faxed my formal lost luggage complaint when we returned home 11 days ago and have not heard a word from Delta. I called them four days after I faxed my complaint and, after being on hold for forty minutes, I was told it would take 4-6 weeks to process my complaint. Great way to do business.
I should add that we had 3 changes of itineraries before we even boarded a plane due to mechanical difficulties. One plane sat on the runway all night before they discovered a mechanical issue at 6 am the next morning. We barely made our cruise and had to add two days at the end of our trip so we didn’t go to Italy without seeing Rome,
I apologize to anyone who sees this more than once but I plan to post it anywhere I can until I get some satisfaction from Delta.

Bill Runeari
Oswego, NY

I had decided to book two roundtrip tickets from Atlanta to Tampa. I went on line and tried booking the flight, I had a message come up that it could not use my credit card try another card. My thinking was I had punched in the wrong number, I made several attempts and each time the same message. I called my credit card company and it said the card was fine, no problem. I was frustrated and after a few minutes I tried another airlines and it had a similar message. I called the credit card company back and found out that Delta had pending charges even though the Delta's website said it could not use my card. I know have $1692.00 in charges pending against my credit card and no one at Delta can help. Delta Coporate office has been rude and unprofessional, they tried blaming my bank and credit card company.
Tommy M.

Dear Delta, <br />
<br />
I am writing to request a refund of the $200 "Excess Baggage" fee I was assessed at the Delta ticket counter, San Jose (CA) International Airport on July 23, 2009. On said date I flew Delta Flight # 1684 (SJC to ATL), connecting to Delta Flight # 68 (ATL to CPH) to participate in a hockey tournament in Copenhagen, Denmark. I checked in the following baggage items:<br />
<br />
1. suitcase<br />
2. hockey equipment bag<br />
3. two (2) hockey sticks held together<br />
<br />
Per the below listed policy (http://www.delta.com/traveling_checkin/baggage/baggage_allowance/index.jsp#checked), I was correctly charged an additional $50 for my second checked bag (comprised of the hockey equipment bag and two hockey sticks).<br />
Checked Baggage—International <br />
<br />
Currently when traveling to or from cities outside the United States you can check two bags, per passenger at no extra charge. For customers traveling between the U.S. and Europe for tickets purchased on or after May 23, 2009 for travel beginning July 1, 2009 customers in economy class will be charged $50 US (or the local equivalent currency) each way for the second checked bag. Exceptions to the second checked bag fee include:<br />
<br />
* First and Business Class passengers<br />
* SkyMiles and WorldPerks Elite members (Platinum, Gold, and Silver)<br />
* Active duty military members traveling on orders<br />
* Passengers who purchased tickets prior to May 23, 2009<br />
* Passengers who are confirmed on a Full Y class Economy ticket.<br />
<br />
<br />
However, much to my surprise and dismay, I was also charged a $200 Excess Baggage fee for the two (2) hockey sticks held together. The ticket person unknowingly stated that the $200 charge for the hockey sticks were considered "special baggage". However, when I checked the Delta website after arriving at Copenhagen and prior to my return trip to San Jose, CA., there was no information justifying the $200 Excess Baggage fee charge. In fact, what I found was alarmingly contradictory of what the ticket person represented to me -- Delta's policy regarding charges for "hockey equipment" reads as follows (quoting Delta Contract of Carriage located at http://images.delta.com.edgesuite.net/delta/pdfs/contract_of_carriage_intl.pdf -- underlining added for emphasis):<br />
<br />
"Items of hockey/lacrosse equipment may be accepted as checked baggage and one such item maybe<br />
included within the free baggage allowance. One item of hockey/lacrosse equipment is defined as one<br />
equipment bag plus two hockey or lacrosse sticks (taped together). The combined weight of the equipment<br />
bags and hockey sticks may not exceed 50lb or excess weight charges will apply. The maximum linear<br />
dimensions up to 80 inches will be accepted with no excess size charges applied; oversize charges will<br />
apply to items with linear dimensions over 80 inches."'<br />
<br />
My hockey equipment bag and two (2) sticks was weighed and did not exceed the 50 lbs limit; and the linear dimensions of said equipment bag and sticks were well below 80 inches. Most notably, I was not charged ANY fees for the hockey sticks on the return Delta Air Lines Flight # 69 (CPH to ATL), July 31, 2009, connecting to Delta Flight # 1579 (ATL to SJC).<br />
<br />
<br />
I did also happen to notice that another frequent Delta flyer experienced a similar problem regarding excess charges for hockey equipment - http://www.complaintsboard.com/complaints/baggage-charges-c103224.html.<br />
<br />
<br />
Pursuant to Delta's above-stated policy regarding the "items of hockey/lacrosse equipment" wherein it clearly states that One item of hockey/lacrosse equipment is defined as one equipment bag plus two hockey or lacrosse sticks (taped together), I should not have been charged a $200 Excess/Special Baggage fee. Accordingly, I am requesting and expecting to receive a refund for the $200 Excess Baggage fee I was assessed in error. Please confirm that corrective action has been taken within the next five (5) business days.<br />
<br />
Please do not hesitate to contact me for any questions or if further clarification is needed.<br />
<br />
Sincerely, <br />
Shella Aguilar

Name: Mr. Hamza Elsherbiny
Email Address:
[email protected]

I booked 4 tickets online for myself and my family from Delta.com web site since June 2009. The trip was Cairo – New York, nonstop, Delta airlines with the following details:

Last Name: Elsherbiny
First Name: Hamza
Itinerary Confirmation Code: DLTKJN
Flight # 85, Cairo – New York
Date: July 11th, 2009

Travelers were my self: Hamza Elsherbiny, accompanied by my wife: Nihal Essawy, my son: Ahmed Elsherbiny and my daughter: Marwa Elsherbiny.

We are USA permanent residents, my company is at New Jersey but I work overseas, my son works in an American company at Alexandria - Egypt, so we go and return from and to USA permanently .

My daughter Marwa Elsherbiny recently got plane phobia during one of our trips due to strong plane disturbance since about 4 years, she gets panic just while the take off of the plane and never exceeded five minutes if not less.

Starting our trip on July 11th, 2009, my daughter got her panic. We tried to explain to the crew that this was normal to us and that this always happens to her just for minutes during take off, but, and for the first time since years the captain of the plane insisted that she leaves the plane although they called the airport quarantine doctor and he stated that her case was normal and that she is in a very good condition and she can continue her trip on his own responsibility. A report from Cairo airport quarantine doctor was written and the case was documented. A copy of this report was sent to Delta Cairo Airport office. Her trip was cancelled and we had to leave the plane and back to Alexandria where we live. This case was published at the main newspapers in the Middle East (Al Ahram) and (Al Akhbar).

Note: A copy of the quarantine doctor’s report, a copy from Cairo airport quarantine manager and a copy of Al Ahram newspaper dated July 14th, 2009, are already available with me.

Since we left the plane we were trying to reach another reservation with connection with Delta office at Cairo airport and other offices all around Cairo (Egypt) but non helped and their offers was non reasonable, including 7 hours of transit on leaving and 14 hours of transit on return although our original trip was non stop.
Searching on Delta.com web site we found plenty of options available and contacting the main Delta office in Cairo they offered the following trip:
Delta served by Air France
July 22nd Delta 8623 CAI / CDG transit 2 hrs 15 minutes
July 22nd Delta 8550 CDG / JFK
August 3rd Delta 8557 JFK / CDG transit 2 hours 40 minutes
August 3rd Delta 8622 CDG / CAI
At Delta office they said they booked the trip to us 4 tickets and emailed me the itinerary including the seats assigned.
We reached Cairo airport before our flight by 3 hours as recommended, but when checking in at Air France they stated that our tickets are not on the monitor and we can not take them, and they asked me to call Delta call center (International) to solve the problem with them. I made several international calls for about two hours trying to fix this problem. Finally Delta call center said we have to be charged for the difference in ticket prices due to booking at high season although this was not our mistake to book at high season and my original booking was since June because I can’t pay all this cost for tickets. Time was running and Air France stated that the counter will be closed in minutes so I was forced to pay the difference in cost to be able to get our tickets since I had some business appointments at my company at NJ which I rescheduled due to our delay from my first trip. After 3 hours of trials and negotiations we got the tickets but I was charged extra cost US $ 737.34 per ticket this means a total of US $ 2949.36 for 4 tickets, which exceeded the cost of our original tickets, and this is to be added to the original cost I already paid for my tickets which was US $ 698.48 per ticket with a total of US $ 2793.92 and this means that the final total cost for 4 tickets is US $ 5743.28
This delay made great disturbance in my business schedules, my vacation arrangements, my son’s business and vacation arrangements, hotel reservation, a doctor appointment to my wife, everything had to be rescheduled with great disturbance in our life, and instead of getting apology and compensation here comes the great loss of money which I was forced to be charged to be able to go on with my trip.
As I arrived to New Jersey I called Delta and explained what happened to me and my family at both trips, they asked me to send them a fax complaining for what happened and attaching copies of the quarantine reports and a copy of the publishing at Al Ahram newspaper and I did send them all the required details by fax.

Please I need your guidance on how to solve this problem to get back my money, my rights and a reasonable compensation.

Thanks a lot for your patience,
Waiting your reply via:

Email:

[email protected]