My friend purchased a ticket for a flight on January 16th but her father died on the 14th. 5 months later she was told all her trying to get a refund was in vain. Guess death of father isn't good enough for Delta.

In all of my past flights, I have been a dedicated searcher of Delta flights because of what I considered superior service. I have been repaid by the following:

1. I was notified at the end of Feb. by a letter dated Feb. 23, 09 that my Sky miles had expired Dec. 31, 2008. The total miles were 33, 640.

2. The letter informed me that I could reactivate my expired miles back at a cost of $50 per 500 miles if I acted before May 31, 2009.

3. I have had no statements from Delta since 9/30/06. stating my balance. Why was I not notified prior to the Sky Miles Mileage expiration? Wherein I could use my miles. I lost my eyesight four years ago and had an aide who read every piece of mail I received from Delta and I never received any statement until the one dated February 23, 2009.

5.On 3-16 I called and spoke to a supervisor, Roxanne Tasker, located in Florida, after talking with a representative who said I could only renew my miles by doing it on-line and using my credit card number

6. A large percentage of people over 60 do not access the internet. In my case I am 80 and severely visually impaired. Because of my inability to see numbers or process them well auditorily, I have made it a firm policy never to use my credit card number on-line. In light of the recent episode of the “worm/virus” that frightened all and affected many, perhaps you can relate to my problem.

I know that Delta has fought bankruptcy. So have I. My retirement investments went down 50% in 2001 and the same by the end of 2008. My only hope of seeing my sister again in Twin Falls, Idaho, or to attend the National Federation of State Poetry Societies Annual Conference, or to attend The National Federation of the Blind Annual Conference was to use my Sky Miles. Had I thought I would never travel again, I would have donated them to The Make a Wish Foundation for Children.
Your action shows that you are trying to scam the portion of the public who cannot use the internet or who cannot do financial matters on line because of disabilities. The fact that you sent no statements, and no letter before the miles expired, confirms this. Your
restrictions to doing this operation only on-line is a severe action. Under the circumstances, you should reinstate the miles with no charge whatsoever. At the least
you should accept reinstatement over the telephone with a valid credit card and promote customer service for those having visual disabilities.

i had a candel that i had baught of my grandfather that has just passed on and the front was sourrounded by glass, i put the candel in my carry on bag, that for some reason they insisted on putting under the plane and i saw the people handling luggage taking it and throwing it up in the air and well just say that if a computer would of been in there it would of broke just like the glass on the candel, and to refrence the candel was wrapped in proper insullation ( Bubble Wrap and tissue paper) and i am upset because now that the glass is broke i will either have to replace the glass or replace the product for approx 30.00 i have attached photos below.

-CORBIN O'NEAL

Don't use Delta Airlines when traveling with your family.

My recent vacation travel using Delta with my wife and two children was nothing but trouble from the beginning.

First, attempting to purchase 4 tickets through their website was not possible. The site would only let me purchase 3 tickets. I called their reservation number and was quickly transferred to a call support center in India. After working through 3 so-called customer support representatives who were unable to help me buy 4 tickets, I had to to demand, and I do mean demand, that I be transferred back to someone in the United States. Finally I was able to buy 4 tickets although with two different confirmation numbers. Whew.

Several months went by as I had purchased the tickets well in advance of our trip. Then I received emails notifying me of a schedule change. Ok, we'll get to our destination later than planned. But, wait a minute, they changed our selected seats and now my family is no longer sitting together on any leg of the trip! Back on the phone to customer service where they tell me sorry, nothing they can do, my seats have been give to other passengers. What??? I had to escalate up through levels of customer support before I was finally able to secure 4 seats next to each other, again. Double whew.

The vacation comes and we have a great time. Night before the return trip I check email and I have two from Delta. They are just reminders stating our flight is confirmed, no worries. Here's the quote, "And don't worry about reconfirming your flights - you're all set!". But wait, our seats are changed again and we're split up. Back to the phone where again I'm told there's nothing they can do, my seats have been given to other passengers. The only thing they can offer me is to check in then, at the gate, stand in line again to see if they may be able to seat us together using some supposed reserved rows. No guarantee. So after booking the flight in August 2008 for travel in April 2009l, I'm left wondering if my family will be split up flying coast to coast across the country. Triple whew.

Delta, you're out. I will never use your airline again. I hope others read this and also choose not to fly Delta

I had to cancel a first class airline ticket, because my husband is going in for open heart surgery. They will not refund my money, and I have to use the ticket by next January. I had to cancel with another airline, and was offered my refund as soon as I sent them the doctor's proof of surgery. This is VERY POOR BUSINESS, .