I am traveling extensively to attend NFL cheerleading dance workshops, and recently went to such a workshop in Boston for the New England Patriots. Little did I know that the cost of 'cheap' tickets from Huntsville, Alabama to Boston, which I booked through delta.com, would far exceed my budget to the point of overdrawing my bank account and causing me physical illness.

Although my weekend trip was booked through Delta, my initial flight out of Huntsville was supposed to be on a Pinnacle/Northwest flight. I made it to the Huntsville airport by 4:20 to catch my 5:05 flight; the online check-in did not work, and nobody from Northwest OR Delta answered when I called to say I was stuck in traffic from a car accident.

Regardless, I made it to the airport with enough time to check-in (4:20 was well within the '15 minutes prior to departure' rule); however, there was nobody present at the Northwest counter and the self-service kiosk was not working. I waited in line at the Delta counter, but was told that I would have to be checked in by a Northwest employee. I pointed out that there wasn't anybody there to help me, so the Delta employee went into the back and found a guy, who had conveniently decided to take a snack break at a crucial time for passengers to check-in for the 5:05 flight (he actually admitted that he took a 'snack break' and had crumbs on the front of his shirt)!

By the time Wade (name of the Northwest employee) came out from the back, it was 4:45 (still within the '15 minute rule' for a 5:05 departure) and he told me that it was too late for me to check in. I started crying and told him that I was traveling to Boston by myself for a cheerleading workshop, which started very early in the morning. He looked at me, rolled his eyes, then said 'That figures! Too bad for you, I'm not going to have them hold the plane for you. If you don't want to skip your cheerleader thing, then you can take the flight that gets into Boston at one in the morning.'

He told me to 'move along to the Delta counter' and said that I wasn't going to be getting any 'special allowances'. The employee at the Delta counter actually advised me to report him and said that she didn't understand why he didn't just check me in for the 5:05 flight! This, however, was the LEAST of my problems!

As I was going through the security line in my own hometown airport, one of the security employees said that my bag needed to be inspected (my bag was packed with dance costumes, makeup, beauty supplies and hot rollers). I was actually interrogated about the potentially harmful use of my thigh tightening cream and eyelash curler!!! I know it's Alabama, but COME ON!!!

I was told that I had no other choice than to go back to the Delta counter and check my bag, which made me very nervous (I did not trust these people with my luggage!). I flew from Huntsville to Atlanta, then Atlanta to Boston, and sure enough - my luggage did NOT arrive in Boston!

I immediately reported my missing luggage to the baggage claim department in Boston...then proceeded to have an anxiety attack. I was in Boston, alone, at 1:30 a.m. and did not have my luggage...and my cheerleading workshop was a few hours away! A delta employee told me that the soonest I could get my luggage would be the following evening, IF they found it!

Fortunately, I was able to get in touch with one of the girls, who was also attending the workshop, and she picked me up from the airport and took me to Wallgreens to purchase makeup and toiletries; we went to Wal-Mart in the morning (on the way to the workshop) and I purchased the closest thing I could find to dance attire...I have asked Delta to compensate me for this, but nobody will give me a straight answer!

My luggage was delivered around 4:00 p.m. (around the time we were finished with the workshop), but to my HORROR - the inside of my suitcase was SOAKING WET, as if it had been opened in the pouring rain (it was pouring rain in Atlanta, where my luggage was located)! On top of that, some of my new makeup was gone, and some of my eyeshadow was scattered and broken, which mixed with the wetness to ruin everything inside! I called Delta to complain, but got nothing but a busy signal.

The following morning, I found out that all flights to Atlanta were canceled due to weather conditions. I was told to wait in a line that literally took two hours to get through...and when it was finally my turn to be helped, I was informed by a Delta employee that my flight had been automatically re-booked for a flight from D.C. to Huntsville that would have gotten me home on time - but nobody from Delta contacted me to notify me of this!!!

I was told that it was then too late to get on that flight, and the Delta employee proceeded to tell me that I would have to spend the night in Cincinnati at my own expense and without meal vouchers! She said that Delta did not have to provide hotel or meal vouchers during inclement weather, but I was also told that the reason they were sending me to Cincinnati was NOT due to the weather, but because she didn't have time to find another connecting flight to Huntsville!!!

Again I started crying and had an anxiety attack...and the lady actually said 'If you think that crying is going to help, or even make me want to waste time looking for other connecting flights, then you are mistaken'.

So...I spent money on a hotel I couldn't afford because I had no other option, and I ate the most expensive quesadillas of my life - also because I had no other option!

Delta has since informed me that they will send me a $75 travel voucher, but refuse to compensate for the hotel or meal. I am still awaiting the report on compensation for my luggage...that comes to a total of around $1, 000.

My wife flew from Seoul South Korea into Atlanta Georgia. She arrived in Atlanta on time and once she got off the airplane they told her, her flight was cancelled due to weather. I understand the airlines have no contol over weather, however there customer service was horrible. Delta told her in Atlanta that there were no other flights until Tuesday. Once I found out about it I called Delta up to see if they could possible fly her into another city that would provide service to Indianapolis. They told me they could confirm a flight the next day and that was about it. (Great, I'm in Korea making reservation, while she is at the airport getting no where) What is funny about all that is they told her nothing until Tuesday. I got her a confirmed seat while I was in Korea...funny you say. That's not the only bad thing. She made it to the airpor the next day, however she had a five hour delay. She was suppose to depart Atlanta at 1430 and arrive in Indy by 1700. That never happened, she was on the airplane by 1700 and after sitting there for five hours they finally got onto the flight line. They started the engine, then told them they had "difficulties" with the engine. Back to square one. Stand in line for two hours trying to get out of there and they "confirmed" a flight out for Wednesday. So she arrived in Atlanta on Sunday March 1st around noon...and it is now Tuesday. My sister flew out Southwest from Atlanta to MN and she is there already. She arrived and is at home, and my wife is still stuck at the Airport. They are offering a hotel vocher and thats about it. It is unacceptable, they could redirect her flight and get her home. Other airlines are doing it but Delta has no customer service. DO NOT FLY DELTA. I am considering a legal suite over this matter.

I'm a platinum medallion member with Delta. I travel weekly for my job, and unfortunately, you have to go out of your way to NOT use Delta - they have so cornered the market in many locations. From now on however, I will drive out of my way to airports that use other airlines, and pay higher rates if I have to - just to avoid using Delta. I'm tired of their constant delays and cancellations, their nonexistant policies or abilities to appease 'wronged' customers, and the uncaring and unhelpful attitudes of their staff. I blame it on Delta's upper management team - whose attitudes, abilities and ethics are reflected throughout the company. I kept track and found that for me personally, Delta 'underperforms' (causes me to be late to work or late home) approximately 30% of the time. If most other industries had that bad of a record, they would be closed down. I propose a boycott until they change their ways.

Flew Delta out of Baltimore/Washington to Atlanta, Ga. When tickets purchased a wheelchaire was requested since I have had several Strokes. Well... even though it was on my ticket "wheelchair request" I couldn't get one. When I finally got to departure gate I ask if I could board first due to my disability and was told by agent that only first class customers board first and they do not let disabilited customers board prior to the number on their ticket. There were no seats at the boarding area because most customers had their laptops, carryons, coats on several seats. Probably those first class customers. When we got to Atlanta Ga, I asked for a wheelchair and got no help again. What an airport to get to lugguage pickup when you are trying to walk with canes. I found a seat at one point and cried with pain.. did I get any help? NO... The return trip was the same, couldn't get a wheelchair or help. Delta you need to have customer service training programs. And I mean for all passengers, not just your first class passengers. I have attempted to contact Delta with my complain, but they are ignoring me. Guess they figure I'll go away, which will probably work in their favorite. But I won't fly with them again if I don't get a response and at least someone letting me know that the is being handled and won't happen to other disabiled passengers. Linda

On Jan 4 2008 I flew from Santa Barbara, ca to Montgomery, al. Flight originated on US airways and in Pheniox was delta. Flight from Pheniox was delayed about half hour and was very overbooked (something airlines do because of no-shows), but I made the flight. So, when I arrived in Atlanta this when the big issues started. When I got off the plane the customer service person at the gate told me she would call my departure gate and tell the plane to wait. So, like a fool I ran 3 gates away only to find that the plane had already left! I was 2 minutes late and the attendant at that delta gate told me 'we don't hold planes' and proceeded to give me the worst attitude! There were 5 more people who were trying to get the same plane which I found out was also very over booked. To make a long story short Delta gave my seats away and new dam well my flight was coming in late and just decided to screw everyone over for that flight which was the last flight of the night. They would not give me my luggage, and wouldn't even give me kind or understanding words. I got rudeness, and more rudeness from flight attendants to customer service. Most of the folks were African american and maybe I just don't get the attitudes in the culture, but I think they were racist against me. One of the customer service reps actually started singing to herself as if to piss me off while I was telling her my situation! A pregnant woman in front of me was very upset and they threatened to call security on her if she didn't leave the desk! Delta sent me to a roach motel for the night with no luggage, no toothbrush and nothing but the clothes on my back! The next nightmare was the hundreds of people waiting for the hotel shuttles that were running till the wee hours of the morning all thanks to Delta! Got into the roach motel at about 1am and caught the earliest flight at 11:45 as all the early ones were all booked. As if all this wasn't bad enough I was asking about my bags and the dam rude customer service woman told me they would be on the same flight with me... They were not and as of 10pm I still don't have my bags and still have the same clothes on!! Delta says sorry a lot, but they don't mean it. I am tired of seeing their bright smiley faces on their adds and when i see them in real live it is the exact opposite!!! SHAME ON DELTA!!!