Today on Sept 13, 2008. My 27 year old pet bird arrived to San Juan Puerto Rico and is currently held by Delta. When I did the booking with Delta, the booking agent told me there would be ample time from the time the bird arrived to clear customs, as customs office closed at 5:00PM on Saturday. To our dismay, we found that upon our Bird's arrival that the Customs office doesn't open on weekends; therefore, Delta would not release my bird., Delta said nothing they could do, and did not even make any effort to contact Customs or help us. I frantically contacted the Customs inspectors, explained the situation, who understood and agreed to help us. When the inspectors showed up at the terminal at 6:00 PM, Delta was closed until Sunday. Our of desperation, I then called Delta's main number in the US and explained my urgent situation hoping that someone would contact the San Juan terminal and allow the inspectors into the terminal; however, Delta basically told me that there isn't anything they can do nor can they provide me an emergency number in San Juan. Just to give you some perspective, my bird has been traveling since 5:00am, in the cage. She, the bird, is a living being. I am amazed how Delta could be so cruel as to flying the animal, and not coordinate for her release. This is absolutely outrageous and cruelty to animal, not to mention absolutely lousy customer service. The bird is a large Macaw confined to a dog crate since 5:00am, and likely to remain confined more than 24 hours by the time she is released. Not only is this a mistreatment of animals, my wife and I and my receiving family members in San Juan are under extreme distress and broken hearted because Delta's negligence. What an outrage!! This is absolutely unacceptable. My wife has been crying all afternoon, and nothing I can do to console her at this point.
This is a total unjust and heartless on Delta's part.

I purchased a ticket for a trip for April 2008. Due to a family emergency I needed to cancel the flight. The ticket agent (name Sherri) assured me that she would waive the cancellation fee due the nature of the cancelation. When I went to use the eticket I was told I would need to pay a $75 fee even though I was told I would not have to pay it. When I asked to speak to a customer service rep I was told "there is no way in hell you aren't going to pay the fee" His name is James Thomas and he is in Tampa. I was told the cancellation fee would be waived on April 15, 2008. I would like Delta to honor this verbal agreement.

My husband and I are in the process of relocating to London, but have a personal matter that requires us to travel back to New York in September. These flights are being booked for that reason.

I called the Delta Skymiles Reservation line and asked about a credit I had with Delta from a previous flight. I asked if I were able to use this credit to pay the taxes and fees I bought with my skymiles and her answer was simply, yes. I thanked her and we concluded the call.

After receiving this answer from the representative, I proceeded with the various steps to purchase the two tickets for the September trip back home from London. Those steps took place on both Tuesday, May 27 and Wednesday, May 28 and included:
1. Hold my itinerary on delta.com while I gathered points from other sources.
2. Transfer 36, 000 miles from my American Express Card, which has an $18 fee associated with the transaction.
3. Purchase 10, 000 skymiles on delta.com, which cost $295.63.
4. Purchase my husband’s ticket on delta.com, which cost $790.18.
5. Called the Delta Skymiles Reservation line to reserve my skymiles reward ticket and utilize my credit for the taxes and fees.

Step five above is, obviously, where I ran into a problem. I was told by a supervisor, Sam Elkhoury, that my credit (ticket number listed above) could NOT be used to pay for the taxes and fees. This directly contradicts the instructions given by the first person I spoke to the day prior. Mr. Elkhoury then explained that, although I was explicitly told I could use the credit, there was nothing he could to do to help me.

I would never have transferred the large amount of miles from American Express, purchased 10, 000 additional skymiles and purchase a flight that cost almost $800 if I had been told I could not use the credit.

At this point, my loss in this situation is nearly $300. I believe the appropriate and professional next step would be to honor the $298 credit that I was told I could use. This can be applied to my taxes and fees or to my husband’s full price ticket. Both were purchased with my American Express Delta Skymiles American Express.

I have never had such a bad experience with an airline as with Delta. After my flight from Austin to Raleigh/Durham got cancelled at February 18th 2008 I had to wait for three hours to speak to a Delta attendant. The people standing in line were getting angry, but there was nothing to do but wait (Delta didn't arrange anything, not even a glass of water or a seat). During those three hours I knew the other flights going to Raleigh that day already left. Finally, Delta booked me into a hotel in Atlanta. I could get on the flight to Atlanta after finding my luggage myself and waiting half a day. The hotel turned out to be horrible and after less than four hours of sleep I could finally get back to Raleigh.

I was coming from an international flight with my three year old and my brother, the flight was suppose to leave at 11:00 pm and left at 6:00 am, we were sitting at the airport for 9 hours, when I requested accomodations I was told they did not have any, my son got sick for been at the airpot for so many hours, then I got sick. Some of my belongins were missing from my luggage and I email costumer service, they told me to call the 1800 number, I was taking care of my sick child and myself. I called and I was told after seven days there is nothing they can do to help me and they suggested I email costumer service to see if they can help me, which I did AGAIN...and they told me "Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence"...All I am asking is for my belongings I think I deserve a better response.