Apparently as of very recently Delta will not allow silver elite members to pre-board, thus taking away one of the few advantages of being a lower class "elite" member on this non elite airline. Customer "service" does not exist; their website will not take emails filled out using their form, saying they are experiencing turbulence and one should try again "in a few minutes". Have tried for a week and the same message appears. They don't have a fax and don't want you to email them without using their form. What kind of a business is this anyway? I am a million miler believe it or not and I do not remember the service as being so lousy. They must be ashamed of the silver elite pre-boarding ban since they was no notification of this in any of their nearly daily emails. Time to try other airlines, which probably are not much better.

I flew to Copenhagen without any prolems. However as I waiting in line to check in for the return flight to the USA, a Delta official with a Pakistani accent named " Nadeem" singled me out and scrutinized my passport etc and then told me I was selected for a routine check. He made me accompany him to the customs office and I was taken into a room where my luggage was screened. After it was cleared, Nadeem insisted that be rechecked. The customs officials apologized to me saying that they had to do what they were told. After it was cleared once again, Nadeem asked me to accompany me. I followed and he took me to the Police office where he asked them in Danish to check the validity of my passport. After some time, when I thought the ordeal was over, they cleared the passport, he appeared to be unhappy and requested that another team of police look at it. They too eventually cleared the passport. I was finally allowed to check in, hoping I would make my flight. At the boarding gates when I thought this was all over, Nadeem asked me to step aside in full view of all the other passenegers and I had to undergo yet another full security screen. Whilst I became very angry I could not display the anger. Knowing that he probably has the aproval of Delta to subject me to this abuse, I would like to know why I was singled out. Is it because I am a non-white, a Hindu and he didnt like that or that he was envious when I tshowed him proof that I am a Professor. Surely he does not have the auhority to act like a police inspector. In doing so he must have been absent from his passenger station for at least 1 and three quaters of an hour. What a waste. Now that I have finallly returned I realised that I could have simply declined the flight and bought a ticket on another carrier. I would be grateful if Delta to give an explanation as it is obvious this definitely was not a routine check as Nadeem had told me.This harrowing experience has left me feeling quite depressed and I would like some sort of explanation from Delta as Nadeem was doing his best to get me arrested. he was obviously looking for a promotion and I became his victim. he did not single out any white person I might add.

I walked up to the curb side check in and the man that was helping kept repeating that tips were not included in my total cost. Which would have been fine to say it once but over and over? Then he wouldn't give me my ticket or baggage claim ticket until I tipped him!!! Blackmail is not the way to get returning customers!!

I'll try to keep this as brief as possible. I was in kidney failure and my cousin graciously offered to donate her kidney to me. I live in Michigan, and she lives in Seattle, so she would have to make the trip here for the surgery. As we were making travel plans, I encouraged her to ask Delta if there were discounts for this type of thing and she was told that there was nothing available. I then asked Delta if I could give her my skymiles to use toward her flight. I had just shy of enough for a full flight, but was told by the customer service agent that she could still use them. When she tried, of course, she was told that she couldn't because there weren't enough for a full flight. She was able to fly back to Seattle, 2 weeks following the surgery. She had a middle seat and was concerned that it wouldn't be comfortable for her, plus she needed easy access to the bathroom. I called customer service and explained the situation. I asked if there was anything that they could do to try to make her trip more comfortable...give her an aisle seat, or and exit row, or a first class seat if available. I was told that no, they couldn't do anything for her and that she could upgrade to first class, but we would have to pay extra or use skymiles. I then asked to speak to her supervisor, who told me the same thing. I then asked to speak to her supervisor and was told that she was as high as I could go in customer service. I asked if she owned Delta, which of course she responded that no she didn't, then I said there must be someone with whom I could speak. She told me that there wasn't. I ended up using 12, 500 skymiles to upgrade my cousin to first class, which I was alright about because I wanted her flight to be comfortable. I was just amazed that there is no humanitarian effort to assist people with this type of travel. I wasn't asking for a free ride, just some assistance for someone doing something that was life saving and life changing for me. I would like to encourage all people to consider organ donation, and if companies like Delta could assist, maybe it would make the process easier for the donor. In the past, I have always flown with Northwest/Delta, I now will reconsider the next time that I need to fly anywhere. I will add, Delta did, upon my request, have a wheelchair waiting at the ticket counter to take my cousin from there to her gate.

Monday morning I tried to make travel plans with Delta. I entered all the necessary information and it would not accept my 3 digit code on the back of my card. I typed it in again, still would not accept it. I never use my bank card for such things, but really wanted to get the reservation done. I used my bank card, it would not accept that code. One more time, not accepted. So, now my cell rings and it is my bank saying my account is overdrawn. Looking at my account, Delta charged my account three times for a ticket that never went through. That is not the bad part. The bad part is that I immediately called Delta and after I was switched around to three different departments and waited for 1 and 1/2 hours, gave them all the information requested, they said they faxed over information to my bank saying the funds were accidentally taken. In fact they just wanted to get me off the phone. Nothing was done. I called them back several times to get the run around and rude behavior from customer service. It is now Wednesday and still they have not taken care of this. They say there is nothing they can do. The bank will not release the funds and Delta will not send the required fax. They are rude, and not helpful. I am shocked that they can get away with treating people in such a way. I am sure they believe there is very little an individual can do. I am certainly going to write to DOT and give names. I hate being taken advantage of. I will never use their airlines again for personal or for all the travel I arrange for my office.