I have close to 1/2 million miles and they have screwed me for the last time. Here's my story.

What a weekend.
First, we got to the airport at O'Hare on Friday at 5 to find all Delta flights (ours was 2820) to Detroit cancelled although the weather wasn't bad yet in Chicago and was intermittently bad in Detroit. No explanations, no alternatives. A one way car to Detroit was at rental offices that had it available for $700 to $1000 just for a drop-off fee.
We rescheduled for 9am (flight 2620) the next morning after paying for a hotel room, boarded the plane at 8:30 and waited and waited for them to fix a latch. We were finally told to deplane the plane with luggage which we did. We were told to wait in line to talk on a phone to a Delta agent since there were no agents or Delta people around. The flight was delayed till 2pm. I accidentally changed to a flight at 4:15 which was fortunate because 2620 was delayed till 3, then 5:30, then cancelled without explanation. Planes were canceled, no explanations, no help, no one around, people were screaming, such as a Chinese family not knowing what to do, a man who spoke little English with 3 kids stuck, everyone bewildered.
We had no faith that Delta would fly again that day and fortunately, 2720 got off around 5:30, packed with people.
I have never seen a more customer-punishing airline experience with no people to help, no options, everyone feeling stuck, and everyone, including me, never wanting to fly Delta again.

This is a complaint I plan on posting on every site I can find...as well as recommending to anyone I know to NOT fly Delta...

Upon making plans to fly to North Carolina in October, I made my initial reservation for only me through Priceline.com with no problems. A couple days later, we decided to add a ticket for our youngest to travel with me. Upon finding out that I could not purchase her ticket through Priceline, I called Delta, and was told I could purchase it through their website.
I proceeded to attempt to make her reservation. Delta's website would not accept my Visa check card number. I was given a message stating that this card number could not be accepted, and to try another card. I do not have any other cards, so I called Delta. I was advised to try a different browser, as the one I was using may not support their website. I tried that, and got the same result, so I called back. This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone...which by the way, I feel is a little ridiculous. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather. I went through the process with her once again, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid. Again...I explain the whole story, and again was refused, and was told by Junaid that if I didn't want to pay the $20, I would have to go back online and make the reservation myself with the friend's cc number. although frustrated, I proceeded to do so. Of course, Heather had kindly offered to hold that reservation for me, so when I tried to book seats next to mine for my daughter, they were taken on the reservation being held. So, I had to call back again, and ask for the seats to be released. When that was done, I continued on to purchasing her ticket. After entering the credit card information, I was directed to a screen to verify the credit card, which asks for t
he last 4 numbers of the SSN of the card holder. Obviously, I'm not going to ask anyone to give me that information, as I don't find it acceptable or appropriate. So, I call that friend, and she has to make the reservation for me, which she agrees to do.
Finally...5 hours after starting this process, I had confirmation of a ticket purchased for my daughter.
The following day, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account...4 separate transactions from each time the attempt was made to purchase a ticket - including the attempts by the Delta representative. Never once was it indicated or suggested that these funds would be held, since their website would not accept my card number.
I immediately called Delta Airlines and got the number for their corporate office. I called that number, and after remaining on hold for over 15 minutes, I explained my situation to them. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account...for rent and for bills...that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.
The bank had not received that fax by the end of that business day. So, on the phone to Delta yet again... and I'm told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told "too bad so sad". Meanwhile, my rent check bounces.
I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls.
I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.
I will continue to try contacting them. In the meantime, I am telling everyone that I possibly can to never fly Delta Airlines. And I, myself, will certainly not have them on my top list of airlines to use ever again. Their complete lack of customer service is beyond disappointing.
I will continue to spread the word wherever I can to not fly Delta.
And I will also plan on shipping my belongings to where I will be staying as 1) I don't trust Delta to get my luggage to my destination and 2) I've discovered that their charge per bag is $60 each way...outrageous!!!
Also...on another side-note...my bank tells me this is a frequent problem they have Delta Airlines, but have not had this problem with other airlines. That tells me that Delta Airlines has a faulty system that they choose not to change.
Nice way to lose customers...
Damage Resulting = I have to try to explain to my landlord, and anyone else whose checks have bounced from my account, what happened, and how it is not my fault. Neither Delta Airlines nor my bank will agree to composing and official letter from their companies on their company letterhead to prove this was not my doing...

On July 12th 2010 my family was traveling together home (SDF) from our vacation in Cozumel, Mexico when our flight (DL # 2357) was delayed and then canceled at ATL. Most of us were re-scheduled on another direct flight the next morning (DL #5548) one 16 year old girl was put on a separate schedule through CVG (DL0476) then on to SDF (DL6311). I spent at least an hour on the Medallion member’s customer service phone and in the ticketing line at ATL to get this CHILD put on the same schedule as the rest of the family. All that effort was wasted because that flight was also canceled (fight DL5548 on 13 July 2010). Our rescheduled itinerary had us booked on a flight to MSP then on to our final destination of SDF with a scheduled arrival of 6:12pm on the 13th some 20 hours after our original schedule. The weather at MSP had major storms predicted so we were fearful of further delays and cancellations therefore we rented a car to drive 7 hours back to Louisville. That day I called back to Delta Medallion member’s customer support line to report that we would not be on the flight and to ask that that portion of the itinerary be refunded due to the cancellations.
On Thursday July 29th I called back in to check the status of my refund and the customer service agent had no record of the refund request. She said she would file the request and I should wait two weeks and call back. I did not wait. I called back the next day and spoke with a Mrs. Frazier who also said there was no record of a refund request. At that time she processed my request and authorized a refund at that time. Thank you Mrs. Frazier, I hope you dont get in trouble for giving this refund that Delta was trying hard to avoid paying. If I had continued to wait as the other agent instructed it would have been more than 30 days and I am sure no longer eligible for a refund.
Delta is playing games with its customers and I do not appreciate it. This is especially disturbing for customers that have a proven track record of loyalty to your brand. No effort was made from Delta officials to comfort or compensate my family for the major string of inconveniences with which my family was forced to endure. I, my wife and two of our children each missed a day of work due to this incident. I have had to spend several hours on the phone to check, double check and check again the status of my refund; apparently because Delta was attempting to “slow play” me in hopes of avoiding issuing a refund at all. I am sure that a majority of the customers would not have been as persistent as I and therefore would have gone un-refunded. Is this Delta’s standard business practice?
Just a reminder Delta: your business relies on customers, and the more stories like this one that are told, the more customers will choose to fly on other airlines. This kind of customer service will have a negative effect on Delta’s business. We do have a choice of airlines to pick from for business and leisure travel.

On Monday, July 19, I tried to print my boarding passes before leaving for the airport. On the first leg of my trip, my boarding pass printed, but I no longer had the seat assignment I had selected when I purchased the ticket. On the second leg, the computer message said to see an agent. I tried to call Delta, but they were not taking phone calls.

I arrived at the airport and stood in a line at the main counter with 4 other people. A Delta agent came over to us and told us bruskly that we were standing on the wrong side of the ribbon separating the line. Though it seemed to make no difference on which side of the ribbon we were standing, we moved over anyway. When the same agent returned to behind the counter and appeared to be finished with another passenger, I--being next in line--approached the counter. He looked up and said, "Did I call you?" I said "no." He said, "Get back in line until I call you!" What ever happened to common courtesy? It would have been just as easy for him to say, "Please return to the line and I'll call you in a moment."

At the gate, I showed the the Delta agent my first boarding pass--which had no seat assignment. He said to wait until he called me. He never did. When the announcement was made that all passengers should have boarded, I approached the desk and he gave me my boarding passes. Come on, Delta! Get it together. For $250, I can be treated with a little courtesy and respect.