On January 28th, 2011 (Japan) I tried to book a roundtrip flight from NRT (Tokyo Narita) to SEA (Seattle Tacoma) departing March 22nd and returning April 5th on the Delta.com website to visit my family. The total fee for the booking came out to ¥89, 350. When I tried to pay for the ticket with my VISA credit card, I got an error message about my credit card. At first I thought that I input the wrong card number, so I re-input the card number and got the same message. After getting the second error message, I immediately called my credit card company (VIEW CARD) to find out my balance and the most recent charges.
They told me that the first charge for ¥89, 350 to Delta Airlines was approved, but the second charge was declined. Soon after the phone call, I checked my e-mail, but got NO flight confirmation message from Delta.
I then called Delta (+81 476318000) Airlines. The staff told me that there was no record of any ticket purchase under my name. I explained the situation to the staff and she asked me twice for my confirmation number. I repeated back to her that I only got error messages from the Delta.com website and then she put me on hold. While on hold, the call was disconnected. Then I called Delta again and spoke with Viana (another staff) and explained the situation again. Viana also told me that there is no flight reservation under my name and that if there is a hold on my credit card for ¥89, 350, I need to get the credit card approval code and fax it to Delta at +65 63392575.
I called back my credit card company (VIEW CARD, telephone number +81 366940100) and spoke with Mr Nakajima and he explained to me that they cannot release the charged amount from Delta until they are contacted by Delta Airlines to release the charged amount.
I e-mailed Delta Airlines and they e-mailed me back, telling me to call them internationally to discuss the situation because they couldn't contact me. I had no missed calls on my home phone and cell phone caller ID.
What kind of a company is Delta Airlines, telling their customers to call them internationally, when they'll probably put you on hold? How many other people are being fraudulently charged for airline tickets by Delta, when their online ticket purchase says that the charge wasn't approved?

I took a flight from Indianapolis to Miami that required 1 stop over in Atlanta there and back. The flight to Atlanta was delayed rightly so by weather and we got there late missing our flight to Miami. Delta stated we could only fly out the next day but this would cause us to miss my sisters wedding so I called customer service to see if we had other options. I call and speak to a rep who says they can get me on an American Airlines flight to Miami that same night. I sit down with a sigh of relief and think that the horror is over. I decided to be cautious and go to the American Airlines gate and ask about the flight. They checked and said my name wasn't on the list, and then told me to go back to Delta. I go back to Delta and they say no we see that you're still scheduled to fly out the next day and American Airlines has to accept our paperwork in order for me to get on their flight. To keep this story short (it won't be) I was sent back and forth between AA and Delta about five more times. The ladies were telling me what to say to the other as if I was being used for some sort of turf war each side dissing the other and writing down things to say when they send me back. The only good service I could say I got was the Delta ladies who allowed me to cut the line but that may have just been so they could continue to dish about the AA ladies. So after a lot of major drama and me being reduced to tears I accept that I can't fly out that night and resolve to the fact that I'll have to adjust my plans. I must add that I work in customer service and I know that the customer service people don't pick the weather or when planes leave, I would have gladly accepted that I couldn't fly out until the next day if that was my only choice. I go to the Delta booth and they offer to get me a hotel room for the night and confirm my new flight to Miami the next day. I'm calm and collected, I never raised my voice and was polite. It's myself and several other passengers who were stuck. The Delta customer service rep walks out with a box of care packages (tooth paste ect) and throws it on the floor from over the desk. None of the displaced passengers were angry or attacking the desk. She could have easily just set it out there but instead she flung it causing the box to burst and the care packages flew out of the box. It felt like a scene out of a movie. Like something that would happen in Haiti after the earth quake (extreme example but you get my point). At this point I'm exhausted and too tired to make a complaint I get my package and make my way to the hotel. The next day we make our way to the airport ahead of time to make sure we get on our flight. They say they don't have us on the flight. To keep this story short: Our flight was at 11:00am we got to the airport at 8:00am we didn't fly out until 11:00pm. So again I go running around the airport and burning my phone minutes trying to get to Miami on time. The only reason we flew out that day was because I accepted a flight to Fort Lauderdale which meant we had to rent a taxi to get to Miami that night. So we get to Fort Lauderdale and our luggage isn't there we have to then drive to Miami airport and get our luggage. Because of all of this we had to pay for 1 night of a hotel in Miami we didn't even get to say in that night. That's not the end of it. On our way back the flight from Miami to Atlanta is a little late but not too late. We get to our gate on time but the door has been shut, the plane hasn't taken off but guess what, they gave our seats away long before it was time for the plane to leave. Now at this point it's not the fault of weather. I go back to the ticket booth and give them an ear full. They put us on another flight leaving later that night around 11:00pm. I get to the gate around 9:30 before the flight is called. I ask the desk workers to confirm my flight, what a shock I'm not on that flight and this is the last one out to Indianapolis. At this point I am too beaten to protest and I plead my case and let the desk workers know my situation. I didn't know if I would make the flight up until the very last minute. The only positive I can say is that they bumped my flight up to business class but I only fear that some other poor person lost their seat on the plane. After calling to complain about the whole ordeal all I got was an apology and an excuse that they can't change the weather. I can give them the fact that the initial issue was weather but everything that happened after that was Deltas fault. None of the other flight issues were caused by weather. Sometimes better customer service can smooth over a bad situation but good or even anything that resembled customer service was hard to find in my situation. I'll never fly a one or more stop flight or fly with Delta ever again after this.

Hello,
I have had ongoing problems with Delta Skymiles and making purchases using Skymiles Retail Partners.
Delta Skymiles statements do not indicate which retailer is issuing the Skymiles mileage which makes it extremely difficult to validate that you are receiving the correct miles and from which retail vendor.
When you ask Delta Skymiles Customer service, you receive answer from several different individuals and they are all different.
Besides Delta, where else can I post my concerns and complaints. I have lost faith that Delta is accurately documenting and issuing me the correct amounts on my statement. There is not way to validate the skymiles being posted; therefore, how can you be assured your statement is correct?
Thank you,
Natalie

SIR, I HAVE RECEIVED THE EMAIL FROM [email protected] TO SUBMIT THE ANSWER OF QUESTIONARIES SEND BY THEM. I SEND THE ANSWER AND RECEIVED THE CONTRACT DOCUMENT TO SIGN AND SEND. BUT I AM WAITING FOR A PHONE CONTACT. IS THE NAME OF THE HR MANAGER, Dr.NEWTON RAY... AND THE GIVEN NO IS NOT RESPONDING. AS I AM A V.POOR PERSON SO I WANT TO KOW THE FACT AND TRUTH. THIS IS MY KIND REQUEST TO U IF YOU PLEASE SEND ME THE DETAILS ABOUT IT TO
[email protected]

I recently purchaced a ticket online on 12-15-2010. When I checked in luggage and boarding pass the night before online like requested, I did not realize the ticket I received was for the incorrect time until I was at my gate. I was given a seat on my correct flight(delta 1088) and was assured by three delta assistants that my baggage was going to be at the airport that my flight was changed to. When I got to baggage claim my luggage was not there. Customer service said they had make a mistake and that my luggage was never put on my new flight. I was also told they would call when my luggage was found. It is now a day later and I have heard from no one. Not only is it very inconvenient not to have any of my clothes, but I also have several very important medications that I am not able to take. It has done nothing but cost me more money(for emergency refills on my RX) and I feel I need some type of compensation for this. I am requesting the $50.00 that I had to pay to change my flight and no charge on baggage fee on my return flight. I am very dissapointed with Delta's customer's service and lack of concern for a customer who has been flying with Delta for over twenty years. My nephew flew TranAir and came to Minnesota from Georgia without any complications. If I recieve no compensation I will be leaving Delta and recommending others to do the same on my Facebook profile!