Do not waste your time trying to redeem an awards flight on Delta.com. You can see dates that have the low redemption mileage, but you can't book them on your own. A better way is to look at other SkyTeam member sites, like Continental's One Pass, and find flights that are redeemable for low mileage on those sites and then call the Delta Skymiles Customerless Service number and plead with them to identify the flights you have located and book the award travel at the low redemption rates for you.

I probably wasted 20-30 hours over a two month period trying to get a round trip ticket to Europe for 60K. I finally called and asked if there were any cities that were more likely to qualify for the low rate. The answer that I got was I am not going to search all day for you. I asked to talk to a supervisor and then for the agent's name and she refused and hung up on me.

What is sad is that I used to really like Delta and have flown them for 20 years, now I really have to look at alternatives for my travel.

It was supposed to be the best week of the year, our family vacation. On June 5th, we arrived three hours early at the Midway Airport in Chicago to fly to New York at 1 PM, where my family and I had a connecting flight to Malaga, Spain, for our summer vacation. All of the tickets we had were for Delta Airline flights. At 12:30 PM, the Delta personnel at Midway told us that plane will start boarding at 1:00 PM, but we didn’t get on the plane until 1:30 PM. On top of that, we had to wait on the plane for another 45 minutes before the flight actually took off for New York. By the way, the weather in Chicago was gorgeous and we saw no reason that a delay would be necessary. In addition, when we were checking our luggage, the Delta employee who was helping was very unpleasant and rude towards us. We were surprised, thinking that Delta has a reputation for being a good airline.
We started to be nervous, not knowing if we were going to make our connecting flight in New York. We landed at LaGuardia airport, but our connecting flight was actually out of JFK airport, and it took us a while to eventually get to JFK without there being some sort of shuttle. We finally arrived at the JFK airport one hour before departure from New York to Malaga, and they told us we were too late and we were not allowed to board the plane and that we were late and we had to rebook the flight. The next flight available was 24 hours later. We tried to talk to the manager, but there was no manger for us to talk to and nobody else cared if we were late. It was Friday and instead of being in Malaga on Saturday, we were stuck in New York and will be in Malaga on Sunday. We had already made reservation to see Albrahandra in Granada on that Sunday, the day after we were supposed to arrive. We spent 56 Euro for non-refundable tickets to go see one of the most famous Spanish landmarks. Unfortunately, we were unable to visit this location during our trip in Spain.
So we had to wait for two and a half hours in line to rebook our flight to Malaga for the next day. Nobody wanted to talk to us, but eventually someone said that because of the weather we have to pay for the hotel on our own. At this point it’s 11:00 PM, and we’re tired and try to look for the place to sleep. We got a horrible hotel ($160) that was right next to the airport and we had to have dinner at the ($90 for 3 people) while we waited for the next flight. I already lost $ 320 because of Delta on the way to Malaga. Also, to add to the annoyances, on the plane, the in flight screen that is available for all passengers was broken where I was seated.
On the way back to Chicago, on June 13th, trying to avoid any surprises, we arrived at the airport in the Malaga earlier, which ended up not doing us any good because the flight left five hours late anyway. We just could not believe it, but we sat for five hours waiting for the plane. They gave us 30 Euro vouchers for food. Delta airlines put us on a bus in hot weather, trying to transport us from the airport to the plane. We were on the bus for a good thirty minutes before the bus actually left to the plane, leaving us standing there in the heat because the bus was not air-conditioned.
Needless to say, we arrived to New York five hours late so we missed our connecting flight to Chicago and the next plane that day to Chicago. We stayed in the line to reschedule for another flight. They told us that next plane would leave next morning at nine. They wanted to give us discount for the hotel, but I was so upset about whole situation that I decided that we would sleep on the airport instead going to the hotel. We spoke to the manager and told us that he cannot give us free hotel. So, we were sitting for some time, trying to figure out what to do next, and a guy from Delta came back and took our tickets and came back a few minutes later with vouchers for food and a free hotel pass. We could not believe it: we needed to sleep in the same horrible hotel we slept in before when we were going to Malaga. They gave us $21 voucher for dinner, where we spent $56 on just three hamburgers.
It was our vacation trip to Spain that was supposed to be relaxing vacation and Delta airlines spoiled it. I lost one day of my vacation, which costs $1000 a day for my condo. The weather had nothing to due with the delays our Delta flights experienced. In today’s economy airlines, should work harder to give good business to the people who spend money on their flights. We know for sure that we will never fly with Delta again. I think the people who work there do not care about customers. They do not know how to satisfy costumer. If they do not know how to do something so simple, they should not be working in positions that put them in contact with customers. I will make sure that all my friends and family will never use Delta again. That is a promise.

Kordas Maria with husband Dr. Bonczak Boguslaw

This morning, San Diego International airport, Delta has lines that took 2 hours to get through. I arrived 2 hours early, checked one bag, and missed my flight.

This is the process: 1) stand in line and wait for a self-service kiosk. There were no Delta representatives to help people with the kiosks, so many, especially elderly people, stood by the kiosk frustrated and banged on the touch screens that were not very working very well - I might add.
2) Wait in line to check in your bags One woman was working the desk to check in luggage. This took almost as long as waiting in the first line.
3) wait in security.

Both the check-in lines and the security lines were extremely long.

Delta needs be be PUT-OUT OF BUSINESS.

After 36 hours in transit due to inclement weather - I arrived at JFK to find my luggage missing. Now I understand that weather happens and I simply endured that part of the situation. But when I entered the baggage claim office at 10pm on a Monday night, there were about 25 other individuals who also had not received their luggage and this was more than I could bear. The thought of standing in another line for 2 hours plus was discouraging to say the least. I asked the person at the counter for a number so that I could resolve the situation over the phone, allowing me to begin my 2 hour trip to arrive home at midnight.

I called both baggage information and customer service several times only to be told my only option was to pick-up my luggage which had finally arrived at JFK on Tuesday. I had 5 days and then they were sending it to Atlanta. I asked what other options were available because the feasiblity of me being able to get to JFK was impossible. I asked them to deliver it - which was flat out refused. I asked what the charges would be to have it delivered COD and was told I could not do that. When I asked to speak to a manager I was told that customers are not allowed to speak with managers.

I will absolutely never ever travel on Delta airlines again. While I completely understand that luggage delays do happen - I do not understand a business treating its customers this way.

On our last trip to France leaving on the 27th of December fron richmond, VA to Nice France via NYC and London, after hours of waiting our flight to NYC was CANCelled . So great was the despair of people that Delta sent a bus leaving late from Richmond to NYC.
My partner and I was re route to Atlanta to catch a later fligh to London, this flight to London when we got to Atlanta was over sold. SO they put us in an hotel late at night.
When we got to our final destinatiojn all 3 luggage were missing in action. They 2 days and half later.
On the way back everything went oK until we 've got to NCY to oour last part of our long trip bakc to Richmond. Delta had such a disorganization that we could not even get through the doors and waited outside in the cold.
We finally got to Richmond that same night late and again w/o luggage but one.
The one that got there was a mess: they broke a bottle of cologne and spell tea all over the inside.
2 weeks later one of the luggage is still lost with expensive clothing such as Tuxedos and italian shoes!!!