Called when new person at reception (me). Told me that they supplied our cartridges and were sending through a form for our next order at a "special" price. Despite many orders being the "last order" - I am still receiving calls and more cartridges, which they will not take back.

These people rang our business and claimed they had been supplying printer cartridges for us in the past. They got a new person who believed them, and she asked for another 12 of our usual cartridges.

When the invoice arrived we discovered that:
- we had never dealt with these people before;
- instead of our usual $27 per cartridge, they were demanding $79 for exactly the same item;
- when questioned about the price, they claim their product was a special high yield product which would last longer. It was not, it's just a standard canon cartridge;
- their receipts were hand written with no ABN or reference to GST;
- they refused to take back the product when we asked for them to be returned.

I have instructed the employees to never deal with Deltec again