I had a shirt that was obviously damaged while being dry cleaned by Deluxe Dry Cleaners. The clerk asked us to get an estimate for the price of the business shirt with monogram. We had told the clerk we paid $38.00 dollars for the shirt, but the burden of proof was placed on us to bring an estimate from a shirt company. When we did revisit with them we were told we would receive a $28.00 dry cleaning credit and no reimbursement. I continued doing business with Deluxe and later found another problem with a dry cleaned item. When I have brought these mistakes to their attention it has brought a lack of customer relation skills and immaturity on the parat of the clerk part each time. I would say to Deluxe that mistakes do happen with any company, but it is how you treat the customer to resolve these problems is what counts. It would be enough to hear "we made a mistake, what can we do to keep your business". That is all I ask of any company that has value in their clients or customers. I would also ask why a dry cleaning company would collect payment for a service rendered beforehand. This procedure leaves the customer with little or no recourse since the payment has been made to them already. The icing on the cake was when the clerk informed me they were the "manager" of this store. A manager? She definitely needs to receive additional training to understand the customer's needs and the specific duties of a manager to work with customers in a polite, mature, and Christian manner.