I wanted to surrender my locker in dena bank (branch hill road, bandra w--Mumbai).From a senior officer all information was taken regarding the closure of account and locker where she informed me that the remaining amount will be refunded to me .Still 6 months remained for my locker rent to expire but since I was promised that my remaining amount would be returned, I proceeded to close all (account and locker).I surrendered the key and cheque book, pass book etc and I was promised that the amount would be sent tot my residence, as they couldnt do it as their system was down .As a customer I was patient and waited for 2 hrs for all paper wrk to be done but still alll could not be done as the system was down .After 2 months I wondered where my money went and enquired with the bank ...I was told to wait for 2 days ...once again I called and I was told the amount would not be refunded as the officer in charge was not aware of the rules.I snt this ridiculous...is this how a bank treats its customers who has had an account with the branch for 10 years..moreover when I spoke to the branch manager he was outright rude and banged the phone down, , , telling me to go ahead and complain to whomso ever i feel like.Will India progress in this manner ...had I any authority I would fire the manager of the branch along with the officer concerned for not knowing the rules, misguiding the customer, and not treating a customer with due respect.How do I know whether the officer concerned has not pocketed the money ...