The service was very bad they take to along to servive the drinks meals.

I visited Denny's around 7:30pm, by 8:20 our food had not arrived yet. (1 burger, 1 grilled cheese, 1 chicken taco) The tables around us seemed to be getting their meals no problem. At no point after recieving our drinks did the waitress come to the table to check on us or apologize to us for the wait. The restaurant was not very busy to excuse that. I asked for a manager and complained about the wait. Her only condolence was that I didnt have to pay for the drinks and could leave. We asked about taking the food home if it was almost done, we were told it wasnt cooked yet. I have never had such horrible service and have the manager not do/say anything about it to help the situation and restore faith in the establishment. I honestly do not see myself returning to this location.

My mom was at Denny's her and my little brother, and as they were getting ready to leave, she transferred her lemonade to a (to go) cup and as she was drinking from it she saw a bug in her cup and she wanted to file a complaint/law suit but wants to know what necessary steps she needs to take to get this done, as she has witnesses, pictures, and it should be on the Denny's surveillance tape. Do you know what she should do now?And do you think a lawsuit is necessary?

Company: Denny's
Location: 635 S. Vermont Los Angeles, CA 90005
Date: 3/8/2010
Time: 10:42:21am (Might be minutes off)
Witnesses: Not voicing until further notice
Evidence: http://s976.photobucket.com/albums/ae241/LJVEVO/

My friend and Daughter and myself, went into Denny's in CT. Now because I have seizures I wear a medical ID tag and have a service animal and he was wearing the required id. I also carry the state laws which agree with the ADA laws which I also carry with me at all times. Now the manager at Denny's not only would not look at the laws. He threw us out. This was also my daughters b-day and were we there to celebrate it. Now this dog is not a big dog. It is not a german sherpard, golden retervier or dogs you would expect to see as a service animal. He is a small dog and weighs about 12 pounds. He is there doing me a service he is there because he warns me of on coming seizures and has been on the money 100%. If I was by myself without my dog I would not know and would not be able to alert someone what would be going on.
I think all business need to be updated on the laws concerning service animals and that if they do not abide by them that the police can step in. Oh and yes I did talk to police and I was told that they could not make them service me, because this was a privately owned company. Well if this is a privately owned company then police should not support privately owned companies when they get robbed and let these companies take care of investigating themselves with they get rob or have problems. And not expect the police to get involved. I have taken my dog to the emergency room with me, doctors offices with, blood drawing stations with me so if all these places allow this animal into their office without questioning me then why do I get so much problems with business. By the way I was in Walmart and for the longest time I had a problem with Walmart and when I finally took it the manager and was walking out the door with the manager behind me and kids at the approximate ages of 6 and 7 said to their mother, hey mom that's a service dog and that we were taught in school we can't approach him because he is working. That made me stop and talk to the children and explain to them what my condition was and what he actually did for me. Talk about egg on that managers face. If children know what a service animal is and can identify them then why can't adults. And I have more children that can identify him as a service animal then adults and I spend more time educationing children in stores and their parents. Because talking to store owners and resturants owners it goes on deaf ears. So maybe writing an article on here might get the word out and help other people with the same problem. And the next time I am refused service I am going to start taking action until I am heard loud and clear. This is my first step. I am tired of not being able to leave my house without being with an adult who knows me. I would like to be able to do things on my own with my dog at myside. And to be fair to resturants I don't mind being seated away from everyone I actually perfer it.

We got our food, it was cold, the waitress was rude and when my friend amanda got up to pay a host named heidi liturally threw her money at her and swore at her. so she had to pick her money off the floor. I had nothing to with this and i was rudely told by, i think the manager that i was no longer welcome at Denny's even though I had done nothing wrong. The worst part about it is I complained to Jim the Manager the next day who promised to look into the issue, , he never got back to me, they were closed for remodeling, so i called back when they reopened and proceeded to be blown off by Tim Finley another manager. I am outraged and I will complain about this untill i get some compansation, , possibly sue for harassment.in addition to that the order of fries my friend amanda ordered not were cold but it was barely half an order.