I visited Denny's Restaurant on White Lane in Bakersfield, CA. I ordered a dish that was a Tortilla with hamburger and cheese on it. When it came the hamburger was black as if it had been saved for sometime and not eatable. I returned it to the server and told her I wanted something else and she made sure she took off the price of the first order and charged me for the second. I don't know what your customer relations are but most of the time the meal should have been free. I also have a relative who frequents this same store and he said it is terrible food any more. I suggest you look into it.

Here is a letter I sent to both the store manager and submitted via the Denny's main website.

No response whatsoever. Nothing, nada, zip...

I guess they just don't care about one persons business.


Jason Fulton DM
Store 6923-RREMC
Bartow, Fl.

I had returned from an extended overseas business trip yesterday. Unable to sleep at 4am, I decided to go to the Denny’s in Bartow, Fl. for breakfast, a cup of coffee, and spend a little time to catch up with the local newspaper.

I arrived shortly after 4am. There was a group of about six folks in their early 20’s seated next to the entrance. The gentleman that seated me, (server 00374/Curtis) placed me one table away from the group. There were two other adults my age, mid 50’s, two tables away. There were no other patrons at this time.

Curtis immediately took my order and went to the kitchen. It took me about seven seconds to realize I didn’t need to be seated next to this group who was obviously intoxicated. The language encompassed all the commonly recognized reproductive organs, the kicking of others asses, and fashion comments concerning the attire of one young female person who was seated in the group. (I believe her first name was ‘bitch’ and/or ‘dumb cuxx’)

The server found me at my newly self-seated location opposite of the crowd, who was still quite loud. The server apologized for the crowd being loud. I told him I don’t mind them being loud and having fun, it was just some very inappropriate breakfast conversation that I needed to get away from.

My meal had arrived, and so had two new patrons, gentlemen in their 30’s. They immediately recognized the obnoxious group and self seated on the opposite side of the restaurant. Four other men had also arrived two minutes later, same age group. They appeared to be stopping for breakfast before a Sunday morning fishing event. They too immediately recognized the intoxicated group, ignored the directions of the waiter, and self-seated on the opposite side of the restaurant.

The breakfast was too disturbing to be enjoyed. (Check # 4112 Tbl# 21 G: 1 04/05/09 4:34AM) I was unable to read the paper while I cringed at the loud outbursts of foul language. One member of your service staff, a young lady with brunette hair, (name unknown) was more than polite and pleasant to the group. She routinely engaged them verbally and was quite aware of their behavior.

My problem is this:

You can not have it both ways with your customers. You will cater either to the drunks, or to the reasonable adults. The couple in front of me left early. As they departed, the waiter dropped my bill on my table. I was never offered a coffee refill, which was okay. I had no intention of staying any longer as the atmosphere was simply too uncomfortable. The service staff was aware of the social conflict. The newly arrived men had mentioned it to the staff as well.

Your staff had decided to continue service to the rude intoxicated group. It was a choice on behalf of your restaurant. It would appear that your place of business places value on this class of service and patronage. My patronage is obviously of lesser value, and not sought after as evidenced by these decisions.

To the best of my knowledge, refusing service to rude, obnoxious, and vulgar drunks, is not actionable within the confines of any discrimination definitions for restaurant service.

It is therefore, your choice.

Whereas I, the customer, also have a choice.

Regards,

Larry Annen
Address and ph # deleted

I'm a mother of a young man who works for Denny's Restaurant in Cranberry Twp. Pa. I think that something should be done with that place, they give my son a schedule & he goes in on time & they will only work him maybe 1 hr. in a 4 to 5 hr. shift then send him home. We live about 12 hr. away. if they think I can get there in 5 min. they are sadly mistaken. They know before he comes in if they are going to need him. I think they should have some consideration for there workers. Considering gas prices, mileage & time it takes to get there. They hired my son back in March of 2008 knowing he is handy capped & now they have hired non-handy cap people & they get to work their whole shift but not my son. If this is the policy of Denny's I feel everyone should boycot this place.