1. I wanted to sign up for the Careington dental plan. DentalPlans.com came up first on Google. Their site showed Careington and asked if I wanted to join "this' plan (key word: "this"). I clicked on it, gave all my info including my credit card number.
2. When I finished entering my CC number and hit the process button, an error message came up: A technical error has occured and we cannot process your credit card (something along those lines).
3. My card WAS processed, I found out. It was for DentalPlans.com, NOT Careington Denal Plan.
4. You will not be able to reach them using their contact phone number. It only allows you to contact someone if you know a specific name and use their automated alphabetical directory. In other words, you will NOT be able to reach a receptionist or an operator.
5. I reached them via "Live Chat." When I typed they were in big trouble, Andrea immediately called me, sounding very nervous, and said right away they would refund my credit card.
6. TOO LATE for them. Both Careing Dental Plans and myself are going to follow this through to the end.

I have a contract with Aetna Dental Access/DentalPlans.com for discounted dental procedures. Today I had a root canal and the plans on-line site lists a discount of $501.00. The actual discount was only $111.00. When I talked with Veronica at Dental Plans, she stated that the on-line discount was just a "sample" and offered to challenge the dentist's charge. His charge was exactly what I expected, so I have no problem with that. I believe this is false advertising on the part of Dental Plans and I would like to have my #390.00 refunded. If this isn't a scam, I don't know what is.

Since I can't afford dental insurance I looked for a savings/discount plan, that's how I got dentalplans.com, I decided to look for dentists that accept this plan, i found a dentist through THEIR WEBSITE near my home, I called and they had no idea what i was talking about, that was a sign .
So I called dentalplans.com to tell them that the information listed on their website was incorrect . The agent I talked to told me that probably that particular dentist recently had canceled their agreement, and that the info in their website is updated once a month . She sounded convincing, and offered me help to find the right plan for me, so I accepted and got a plan called "Solstice Plus Plan One" for $134.95, she said that this plan was the best because the fees were "set" with dentist and would never change, also that the office visits were free as well as the X-ray, I actually have the list with all fees for different services . I made an appointment for this morning, I had to get Xrays and a tooth extracted, when I was done I had to pay $240, 20 for the office visit ( that was suppose to be free ), and $220 for the tooth extraction ( according to their list $125).
I had no option but to pay $240 since I was in pain . when I got home I called dentalplans.com and explained the situation, the agent told me that the dentist i went to wasn't affiliated with them, unbelievable, I got it through their website even when i was talking to agent i could see the dentist name on my screen, not only that, i called the dentist office and they even said that they accepted the dental plan BUT that the fees I was provided with were not accurate.
End of the history, I just canceled my membership with dentalplans.com. I now need to get refund for $134.95.

What a waste of time, this type of companies shouldn't be out there giving incorrect information.