I paid shipping on a trial size sample, cancelled within the alloted time and they still charged my account. They don't answer the phones and when they do no one can help. Then they tell you to FAX your complaint to their legal advisor Mr Jason Williams. No answer there either. My account was charged $92.86 under the name KTDDENTA WHITE MD. I have notified my bank and the BBB, I have also closed my account. That's the only way to stop the charges!!!