My husband purchased this "free trial" item in December 09 unbeknownst to me. If I had known he wanted to do this I would have stopped him! A co-worked had warned me of the difficulty she had. Anyway, I sent everything back certified mail, they received it and told me I would be getting a refund of $92.37. I called back in the middle of January and was told it would be 30 days. So, on February 19th, 2010 I called to say that the credit hadn't been received. I was told by a supervisor named "Jason" badge# 4803, that the merchant account that they used, Online Shop/Cardflex was closed. So, what did that mean to me? Well, I could continue to wait for my refund (no approx. date given) or have my bank dispute the charge and reverse it but I had to do the legwork!! Well, that got my goat! I got on a conference call with my bank and they informed that they needed something in writing from the company telling me to do this. When I asked them to email me this form so I could start the process I was told it might not be until Monday. So, that told me right there that there wasn't a form prepared or any type of contingency plan for when a merchant account closes. I truly believe that they are hoping people will just forget about their money because they make it so difficult for you that you just give up!! Well, I'm not and I am sending a report to the MN Attorney Generals office. I suggest everybody do the same in their state.
What a scam!!

I ordered a trial of this product. I found out after it arrived that it is loaded with hidden costs. I do not want this product. I have tried to cancel, REPEATEDLY, and never get anywhere. I am going to have a stroke or have to go on blood pressure meds to combat the stress and frustration. I go to the site, I get redirected to multiple other companies. I call the phone numbers, and I get told they are 'extremely busy, go to the website (which does not exist) or call back during business hours (even though it is within their stated hours). I just want to CANCEL my order for this bogas company. I am irritated beyond words.

Having read glowing reports re the whitening of teeth, the purchase of a "Free Trial" for $3.95 + Shipping was committed to. No further contact by Dentawhite has occured. I have now received another shipment of product and my Charge Card has been assessed another $80.00. I have tried to phone the company to stop further shipments, but there is no answer to my phone calls and I am unable to find a website or E-mail addresss with which to make contact.

Ordered this and another product after seeing recommendations from a local social network. Since this and the other product both operated the same and unethically, I think the social networking was also a con.

But I ordered the product for $.99 free trial- 10 days. Received the product 10 days after ordering- order 10/18- received 10/28. On 10/21 I ws charged $.99. On 10/26/09 I was charged $92.37. On 10/27/09 I was charged $ 92.37.

When I called I received a really unpleasant younger sounding man who was combative from the opening of the call. He stated I received the product on 10/24 according to the post office and I must have left it in my mail box.
Then "Did you use it?- Did you use it?- How do you know you don't want it...etc." I explained in a not very pleasant way I felt ripped off and even if the product was great I wouldn't do business with a company like this. Many unpleasant exchanges took place, he refused to let me speak with a supervisor, refused to issue a credit for the two erroneous charges of $ 92.37 each, and just kept saying why didn't you read all the details of the offer. You have to pay $ 92.37 10 days after YOUR ORDER DATE whether we ship the product or not. I asked for his supervisor when it was clear I was getting no where acceptable. "It is my job to keep calls like this from my supervisor- I should handle these calls- what do you want to say to my supervisor" etc. Then he said he had sent an e-mail return authorization to me and I had to return the product to get a credit for ONE $ 92.37. I said alright let's wait for the e-mail to arrive. My server is quick as I usually do business this way- it never takes long. After about 15 minutes on hold- he kept saying did you check e-mail yet- did you, did you, it did not come. After about 10 minutes he put me on hold as the phone went silent and after about 30 seconds I found I was disconnected. It is now 30-45 minutes later and no e-mail- no return authorization.

This company is really just in the money business and their product quality does not matter. Beware of dealing with rip offs like this and letting them have access to your charge or debit card numbers.

DON'T DO THIS "FREE TRIAL" READ FINE PRINT! They charge you $92.37 ten days from the day you MAKE THE ORDER, not from the day you receive the product. I called one day after I received the product to cancel to be sure it was done b/f my ten day trial was up, and they had already charged me! No recourse, either, since it is stated somewhere on the website (I was told...didn't see it myself) that your trial starts the day you order.

SCUMBAGS!