After 3 emails to this company, still only 1 automated response. When I called the numbers on my bank statement, all I could get was that I was to continue to e-mail. I was told there was a process and I didn't follow it, although no process on sending the product back was included in the automated response. I want my $89 returned. I don't even know what product I was charged for.

WAS not aware needed any # or information to return package. DID not even open. Package returned noted RTS without even looking to see what it was. NO instructions on pkg for return, etc...
NO credit received, NO satisfaction on phone either. SCAM for many people trying to "sample" the best others have to offer. NEVER expecting to receive such POOR assistance in the end. This type of SCAM does injustice for decent companies who honor and respect the public for these types of opportunities!

Do not do business with this company! I wish I would have looked here before I did! They charged my debit card $88.97 and when I called, they said I did not cancel my "membership" within the timeframe. What membership? I ordered a trial of their product for $1.99. Then came the charge for $9.99 to "acsess healthcare" which turns out is affiliated with them. I had to cancel my debit card and have still not seen a refund after 15 days. I will be getting a refund. I sent all of my information about my transactions with this company to the Atty General and I suggest everyone do the same so they can be shut down.

STOP! Do not attempt to purchase this product from this company.
The trial is SUPPOSED to be a free trial and the total for the dental whitening product is $1.99 with free shipping.
Upon receiving the product you get a letter that tells you if you would like a full refund please contact [email protected] within 15 days. I received this product on July 28th, 2009 and I was billed $88.97 on August 3rd, 2009.
I am experiencing quite a challenge in disputing this matter but I will succeed.
I advise you all not to fall for this gimmick.
Once you call the number 1(888) 822-4806, they will ask you for your name and your zip code and tell you that you will receive an email confirmation in which I did not. Experiencing the same problem as Ms. La Salle, NY

Texas

I signed up for a free trial of Dentech Whitening and about 2 weeks later I received a small bag in the mail with 2 tubes of whitening gel, and a small whitening type light device, and a note saying thank you for signing up for our monthly whitening program, at just $88.97 per month. I immediately called to cancel this program and when I e-mailed Dentech to get an RMA number to mail back those 3 items I was told I was past the 15 day trial periiod and there was nothing they could do. After several e-mails to this company, and I use the term lightly, I was told I could keep the product and they would refund $39.99. On top of the $88.97 charge I also saw a charge of $9.99 for something called an Axis Wellness Program which I definitely remembering stating that I did not want, and yet here is the first monthly charge on my account. I have since cancelled my credit card because I have read often the first cancellation does not take, so I am not taking any chances. Stay far, far away from this company and I am just lucky my girlfriend saw into this scam program and did not order the free trial.