department of children and families

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Category: Miscellaneous

Contact Information
Cocoa, Florida, United States

myflorida.com

department of children and families Reviews

L0vegreen47 July 5, 2011
Negligence
I have complied with all their requirements and faxed in my paperwork several times, even dropped it off (I have a copy of an intake form). My documents are not showing up in their system and my case keeps getting denied. No big deal, if this hasn't been going on for 3 months. I send in the paystubs weekly since I get paid weekly, sometimes even twice a week just to make sure they receive it . I have been doing this ever week for 13 weeks, including dropping off my forms to the intake office to be scanned in TWICE. I have talked to several employees and asked to speak with supervisors, mind you it is nearly impossible to get through to the call center, and when you do please expect a 30 minute plus hold time. I originally applied on 4/5/2011. My Medicaid was approved and my foodstamps denied. I have had to forego back money since I had to reapply for foodstamps. They do have a 60-day rule that allows you to use your application up to 60 days, I however am now past that. I have also left voice messages for 2 supervisors, they have yet to return a call back. If it wasn't for WIC and couponing I would be starving. I would like to file a formal complaint as well, but do not know how :/
kyshonda scott May 15, 2011
benefits not available to me in required time
I completed my review applicatin on April 15, 2011 and faxed all information needed by due date of May 4, 2011. I contacted the DCF call center to verify that they were received and was told they were and that I have to wait 30 days for it to be processed. On May 15, 2011 I looked at my access account and it says my benefits has been denied because I didn't turn in proof of earned income, that's the problem I did fax a proof of employment form on May 2, 2011 and was assured that it was received. Please help me because I have 4 kids and haven't received my benefits in over a month I have a fax confirmation and my access account shows that my documents were received by the due date. Someone made a mistake and it is causing my family to starve. PLEASE HELP!!
paula stein February 4, 2011
person is claiming children not living with him
Michael james stein is receiving food stamps and is claiming 2 children, michael paul stein and chelsea lee stein that do not live with him and never have.The children live with the grandparents on Timbercreek ln.He does not support the children in any way and has been claiming them only because he has custody but they have never resided with him
dcf sucks...!! September 17, 2009
DCF sucks
For everyone having a problem contacting the call center, e-mail Chris Pantaleon at [email protected]. He is the boss over the call center. He needs to know
dcf sucks...!! September 17, 2009
cannot get thru
For everyone having problems with contacting the call center, Here is the high up guy responsible for running the call center [email protected] Send him all your complaints...He needs to know. !!
KIMBERLY MCKINNEY January 6, 2009
number listed for phone interview always busy!!!!!!!!
MY NAME IS KIMBERLY MCKINNEY . I RECIEVE PUBLIC ASSISTANCE (fOOD STAMPS) . I RECERTIFY AS THE LEETER SAY ONLINE. ALSO I RECIEVED A LETTER IN MAIL SAYING THAT I HAVE A PHONE INTERVIEW PAPER SAYING THAT I NEED TO CALL IN BEFORE THE 29 OF DECEMBER . THE LETTER WAS MAIL OUT ON THE 24 OF DECEMBER THERE WAS KNOW WAY THAT I COULD MAKE IT IN TIME BECAUSE I DIDN'T GET IT UNTIL DECEMBER 30 08. SO WHAT IAM TRYING TO SAY IS THAT THEY CANCEL MY FOODSTAMPS FOR THIS MONTH I HAVE 4 KIDS THAT NEED TO EAT BUT CAN'T BECAUSE I DON'T HAVE A JOB SO CAN YOU PLEASE HELP ME THANKS KIMMMBERLY MCKINNEY
Jackie December 6, 2008
not helping my family the way thier supposed to and lying to me and my family.
My name is Jaclyn Maskell and I been in the departments care for over 3 years. In October of 2008 I had a baby girl Destinie and the department has told me and the father of my baby that he could have sleep overs with our daughter and they keep making up excuses and lying to us and also telling us different stories. My DCF worker Derek Rezendes has told the two of us that he had spoken with his supervisor about my situation and he said his supervisor can not do anything to help us. So, my boyfriend/ babys father, Kyle called his supervisor and talked to him about everything and had told Kyle that Derek had never came to him and talked to him about my casae at all.

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