CONTACT THE ATTORNEY GENERAL OF YOUR STATE & MAKE A COMLAINT- ILLINOIS GOT THEM OUT- MISSOURI IS SUEING THEM NOW!!! MAKE THE ATTORNEY GENERAL ACT NOW - IF YOU PAID WITH A CREDIT CARD DISPUTE THE CHARGE - I USED TO DO THIER CC DISPUTES - THEY ARE LIARS AND THIEVES AND ILLEGALS!!! ISRAEL MILITARY STRATEGICALLY PLACED ALL AROUND THE COUNTRY IN ALL MAJOR CITIES - HELP STOMP OUT THIS FRAUD!!! THEY ARE NOT LOCKSMITHS!!!

This letter serves as a complaint in regard to the services received on 2/27/2008. Yes I called Dependable Locks and asked them on the phone before them coming out if they could change the cylinders on two of my doors and explained to them what kind of keys and locks I already had. They told me yes they could do it. I took time off my job to come to my home for them to meet me and do the job, however, once they arrived they explained to me they couldn’t do it because they needed a master key from my office, I would have to get a new set of locks. I told the service guy whose name is Mathew that I couldn’t do that because all the locks would need to be uniform with the rest of the complex and I couldn’t afford that and also that wasn’t the job I asked to be done, after going back and forth he told me to tell my complex that my life was being threatened and It would be ok. Now as I’m pressed for time because I have to get back to work I said ok. No more than 5 minutes after they left I called my complex community office and told them I changed the locks and I would bring them a key, they said that I couldn’t do that, I would be violating against my lease. After finding that information out I called Mathew back on his cell phone to inform him of what happened and that he would need to get the locks back because I wouldn’t be able to use them. He told me he couldn’t do that and to call the main office, the name is on my invoice. The main office told me they couldn’t do anything either. I explained to them that I didn’t have a problem paying for the labor but I can’t use the locks. I also don’t understand the way this company operates. I’ve called to get the name of the Director and/or to speak with a Manager and the staff is telling me that there is no Manager to speak with. The number I called was (718-581-5000). Every job has a management staff.

I don't even know exactly what company to blame for this. I called some "Emergency Locksmith" company in the U.S. I guess (because they didn't know where Menlo Park is) and they sent a guy out from Dependable Locks. Derone (I think East Indian from his accent) was a young-looking guy. I thought maybe he would be kind to me in my situation.

First, I called and they said that it would cost me $39 just for the guy to come and then depending on how long or hard it was to unlock, there would be an additional amount. That would begin at $15. I had seen a locksmith get into my car and it takes literally seconds. So, I trusted that it would be no more than $55 or $60. So, he showed up and right off the bat quoted me at $39 plus $85! I said I can't pay that much. Then to be nice (right!), he said "o.k. I will do it for just the $85." I still feel ripped off. The labor took seconds and not difficult. It I had the tools, I could have easily done it myself. I would not trust this company. These guys are making a percentage commission and they will rip you off!