IVP IDEA VILLAGE should be held accountable for the poor customer service, poor business practices, and the way they sell your information to their partners. My mother is 76 years old and they have taken full advantage of her. She ordered 1 product (DPILSILK) and was billed for two. She canceled it the same day and was told it was shipped already. What storefront ships the same day before a 24 hour period? Recieved the package and sent back. It has now been 30 days and she had to call them again to have her account credited. She was told it would be credited in 3 to 5 business days, but they've had it for almost 30 days back. PLUS, other companies have jumped in and started charging fees saying she signed up for some membership. This has become a mess.