I wish I had seen this list of complaints about Dermitage. I never would have ordered the "FREE" trial. The product arrived with an invoice for $89.95! I called and cancelled and they gave me the cancellaton RMA#408695. I was assured I would not be charged if I sent the product back. I returned it. My credit card company called and alerted ME to a possibly fraudulent charge. I called Dermitage again, and was again told I had not, and would not, be charged. Today my credit card bill arrived with, you guessed it, a charge of $90.43. I have disputed the charge with the credit card fraud department and will not pay it. This company is fraudulent and should be avoided by all.

I am not sure where this complaint is going, but when I try to cancel my Dermitage after I realized it was breaking my face out, I called and canceled my order. In good faith the customer service representative offered me another 2 weeks, so I thought I would try it a little longer. The two weeks should have ended November 14th like the customer service rep told me. Instead they billed my account for 89.99 and told me that the product was already on my way to my house. I never received an email stating that this transaction was going to happen or any other kind of notification. Only a desperate company that is having trouble selling their product would stoop to such low tactics. It is very unfortunate that even after all the bad publicity with unethical companies, that there are still company's trying to get away with unethical and just plain bad business behavior. I will be issuing a complaint to the better business bureau and also to make sure none of my friends associate themselves with such a deceiving company.

I am so upset with this company. I wished I would have done research before I clicked on "Free Trial" and received this product. Their marketing company/department should be fired, but I'm guessing as long as they continue to count the bucks they are bringing in using this method that they will never change. DO NOT UNDER ANY CIRCUMSTANCES AGREE TO THIS SCHEME. I hope that the BBB is able to take them down. I am now on a mission to post/blog/talk about this companies deceptive practice every available opportunity and then some.

DO NOT USE THIS PRODUCT!

Dermitage is a horrible company! They use false and misleading advertising to steal money from consumers.

They are unethical liars. Do not fall for their promotion, once they have your credit card number they will charge it without your consent.

This is plain robbery. The contact information is useless. It is impossible to contact them if you have any questions or complaints. They are fake, cons, scam artists.

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I am from Canada and recently ordered the free trial order as well and shipped it down to the USA where I will be in 1 month. Once they had my visa number and went on to t he next page is where I was let known that I would be charged for the free product, about the 14 day trial and then they would send out a creme for approx 100.00 to be charged to my visa. I tried to call the company immediately and they are now telling me that the number doesn't reach my servicing area. I have sent several emails and no reply.This is really making me wild! Someone needs to shut this scam and company down. It's false advertising and believe me if I lived in the US, I would be doing something legal about this even if it does cost $$. It's the whole principle behind all of our situations.
Lorraine
Alberta, Canada