These people are complete frauds! Like a lot of other folks on this site, I ordered the "free samples" -- and have been sent $105.99 worth of JUNK (probably worth $2.00) TWICE.
They've billed my credit card, AND I have to pay to send the junk BACK!!

Let the Buyer beware!!

Whatever you do, do not assume this is a free sample. I was away on a business trip when this arrived. When I finally opened the package, it was clear that it was a full sized product, and that you were about to be charged for it if you did not reply in 14 days...I tried to return the unopened material, but it was day 16. You can not return it, even unopened. How you can even use it and see if it works in 14 days is beyone me. So, watch it, or they will bill your account for additional bottles, since you just signed up for a delivery every 30 days!!! If you have done this Cancel right away!

I ordered the free trial recieving it Oct 10. After reading the form sent with free trial, I decided to return their product immediately. There was no return address on the form only a telephone number for customer care (1-800-886-8805 ). called this number 6 times to get a return ship address and got no answer. I went on the internet and found their mailing addressDermitage Customer Care5300 Ontario Mills Pkwy Unit 400
Ontario, CA 91764 and mail their product on Oct 12th.

Checking my Bank account today Oct 30th I found a charge to my account of $88.95. Calling the customer care number is a waste of time, they will not answer. I will be going to my bank Monday, hoping they can help. I am taking a copy of all these complants with me to validate this scam.

HOPING FOR A CLASS ACTION SUIT

I signed up for a trial membership last year and upon receipt of the product and bill returned the product and closed my account in March 2010. Upon checking a credit card bill in October, I discovered a charge from Dermitage for 99.95. Upon looking further I found another one for 25.90 in September. I immediately called the company about this. I was told by their representative to fax a copy of my credit card showing the number and name on the card and to write my home address on the fax sheet which I did. A week later, I contacted them to see why I had not been given credit and was told that I was going to have to fax them proof of my address. I told the girl that I had sent what I was told to send and that I was not sending them anymore personal information . The first representative I spoke with a week earlier had confirmed that the individual who had purchased the product did not live anywhere near my address and that they just needed proof of my name and card number which I had already provided. Since I was getting nowhere with the representative, I requested to speak with her supervisor. She got James to the phone who said he was the floor supervisor and that there was no one with more authority than he which I knew immediately wasn't right. No floor supervisor has the power he professed to have and he would do nothing to make the situation right. I told him that I had had to spend money and time to try to correct his company's error and that I had done what I was told to do and that I would not give them any more personal info than I had already given. He proceeded to be a complete jerk refusing to help in any way.

This company should not be allowed to conduct business as they currently are. They are committing fraud and are getting away with it. I feel they owe me compensation for the time and money it has taken me to try to correct their error. I have not had my identity stolen as this is the only erroneous charge on my card. They either simply used old info to charge me for a product I neither requested nor received or they made a typo and accidentally charged it to my number rather than the correct individual's number. Either way, it is their error and not mine and any decent company would be more than happy to correct such an error rather than argue about it as they are doing. My credit card company is removing the charge, but this company is conducting business in a criminal manner. If this type conduct is condoned then everyone with a credit card should immediately stop using their card.

they advertised a trial size for shipping and handleing. i thought that all to it just pay shipping they sent it to me i didn't read the paper work. If they had said the ins and outs that in 15 days if i didn't send it back I would be billed full price. Had they said that in the ad I would never got the trial offer. Instead I'm out 100 buck that I don't have. This was a very expenseive lesson for me. This happens all the time to people is it right I don't think so. There is a reason they don't tell you in the trail ad that in 15 days your credit card will be billed. they got 100.00 from me but this has left a bitter taste in my mouth and I sure I'm not the only one this has happened to. It doesn't make it right. If they can sleep at night making money at the expense of people that is poor they are better then me.