advertise free sample
Charge $100+ weeks later
say because no call or return of sample

I called Dermitage to cancel the automatic renewal they put you on without your consent. I don't trust they will stop so I called my credit card company and told them of possible fraudulent charges. They transfered my account to a new card number so Dermitage is unable to charge me anymore no matter what. They now have an inactive account number. My account wasn't closed so my FICO score is unaffected, they just transfered everything to a new account number. Call your credit card company and tell them of the fraud alert.

Company offers a free trial which is really not free. They give you the runaround to cancel. They make you return the "FREE TRIAL" which is really an empty container. Highly recommend staying away from any of their offers. The product is marginal at best.

I was using skin care products from Lancome and was looking for a more affordable alternative….after reading the rave reviews (posted on their own website) I decided to purchase online. Although I’ve never experienced skin allergies or bad reactions (I by no means have sensitive skin), this product burned my face and it took over week of going back to my Lancome products to return to my normal hydrated skin. When I noticed another charge for about $100 one month after my initial purchase and bad experience I called my bank first, who explained that the amount was a hold and the receipt had not yet been sent to my bank for confirmation of the purchase. I then called Dermitage to request a stop on this purchase and they would not do this since I did not cancel within the 15 day trial….the receipt had not yet been sent to my bank, they could have cancelled the charge by simply not sending the receipt and the hold would have been released. I then asked what my options were for returning the products once I received them (of course I would have paid shipping since, in the end it was my mistake for not reading the terms of this scam), explaining the fact that their products burned my face and they said they don’t take returns on any of their products. THERE IS SOMETHING WRONG WITH A COMPANY WHO WON’T ACCEPT THEIR OWN UNUSED/UNOPENED PRODUCTS. Quality cosmetic companies will accept their products back if they do not work out (for any reason) to protect their reputation…..this company wouldn’t even refund me or accept their products after burning my face!!!

I am registering a complaint about Dermitage. I like others opted to try their trial product and upon receiving the items I called within the time period and canceled any further shipments. My credit account was charged shiping $3.97 and $19.95 which I thought was the price of the trial products. Two months later there was a charge of $89.95. I received no other products other than the trial products. Called the company to ask them to credit my account at which time I was informed the $89.95 was for the trial products. This is terrible!