I spoke to the Customer Service Dept, and had to speak with a supervisor, Meghan. I explained that I wanted to stop the product, and they explained that I had to keep the product and could not return, since I was beyond my trial period. I told them I would keep the product, even though it was a scam. It did not work for me, and I used it faithfully.
My problem was I was asking for a RMA number & was told I would not get one, because I wasn't returning anything. I read, to Meghan, word for word, how it states you need an RMA number to make sure of proper processing for cancellations. I explained that they need to stand behind their product.
She apologized for the misunderstanding, and ensured me I should receive an email and no more charges would be billed to my account.
I explained I had better receive the email or I would call back, and I was going to report them to Consumer Protection to file suite.
Believe me, no more free trials for me. Other free trials I have tried, I had no problem when I cancelled the account, and returned product.
The American citizen should not have to pay for company scams & false products!!

I only ordered a sample of the eyecream and the free trial. I repeat FREE trial. I recently discovered that were attempting me a full price for both of these things. I was not satisfied with the product, and do not want anymore. If they attempt to charge me again, I will be contacting the bbb, as well as my local news agency consumer affairs division.

The offer said a 14 day free trial

of Dermitage for $3.97. When I received the product, I learned that I would be charged $89.95 and would be sent another supply every 30 days as I was now a member Dermitage Elite. Needless to say I am returning the product and hopefully it will be "no commitment, no hassles" as they say in their ad. They need to review their method of getting new customers. I am embarrassed that I fell for his scam and hope that I have learned my lesson. I plan to make future purchases through my dermatologist.

I too have been charged on my credit card and when I tried to call Dermitage's Customer Service it's not in service-so I can't get my money and I didn't get the product either. RIP OFF

I was on my bank site, when a pop-up window came up. The bank said that if I took a quick survey that I would receive a free gift for my time and input. I accepted and answered a few questions. I selected Dermitage as my 'free gift'. Later that day I went to review my emails and had received an email from Dermitage letting me know that my 'free-trial' offer had been mailed and that after 14 days, my account would be charged 89.00! I immediatly called them, canceled the order, called my bank and let them know that I did not appreciate their free offer...that wasn't free! Becareful!!! Even of your bank!!!