The company offered a free trial and then set up an account for future shipments. After the first shipment arrived I attempted to log on to my account and couldn't. I called the 800 number and was told the system was updating and I should try again later. This happened several times and I've since received 3 shipments from this company and have tried to cancel the account each time and get return authorization to ship the product back to them. I finally reached a person today who asked enough questions to realize I was on the wrong website. Now I am only going to get reimbursed for the last shipment and store credit (which I don't want) for the previous two. These people are rude and not helpful. I was also told that the first person I talked to today had canceled my account while I was talking to her. That was by a supervisor that I had been talking to for more than 10 minutes. I said I hadn't received an email confirmation yet and she said the account had been canceled 6 minutes prior. I was on the phone with the supervisor at 1:27 pm Eastern time for more than 10 minutes by that time which means that the CS Rep hadn't canceled my account when I was talking to her as the supervisor said but only after I had been talking to the supervisor for some time already. It's 1:48 pm Eastern time right now and I still don't have a confirmation that my account has been canceled. It's an automated system so who knows when I'll get the email