It was impossible to get a refund from this company. First, I ordered a Chloe dress but the size did not fit me. The company advised me to return the dress and I would be refunded upon receipt of the dress in their China returns processing center. They however advised me to order the right size simultaneously and I did. In short, my credit card was charged twice. After I ordered the second dress, I received a notice that it was backordered. I cancelled my second order because the dress would not be delivered for the occasion I ordered it. For the cancelled order, they gave me a refund in good time but the big, big problem was on the dress I returned to their China processing center. I tracked the shipment and it was confirmed received on March 3 by the processing center. I sent them about a dozen emails requesting for my refund and they never complied with my request. The transactions happened in the later part of February and up to August Designer Brand still did not give me my refund. They kept on saying that I had been refunded - they conveniently FORGOT about the refund for the returned item in China. I almost lost close to $200 but thankfully, I pleaded to my credit card company, even if it was past the period when I should have complained. I explained the situation thoroughly and attached the numerous emails I sent to Designer Brand, which Designer Brand disregarded. My credit card company, as a good will, credited my account. So, after all the emails, letters and pleadings, I was able to get my refund; and I have to thank my credit card company for reversing the second charge.

I therefore strongly advise those who intend to purchase from this company - the Designer Brand Outlet - NOT TO PURCHASE from this company - NEVER, EVER. This is to save you from grief.

And to Designer Brand Outlet - SHAME ON YOU!!!

I am absolutely furious with this company.

I ordered 5 dresses from Designer Brand Outlet in July 2007.

I recived FOUR fter two weeks! I was very disappointed with the quality of the dresses. THEY WERE ALL FAKE! NOT GENUINE CHLOE or BCBG! I buy genuine Chloe Valerntino, DVF and other designers. Bought these dresses as I could not believe the price and wanted to see what they were like.

One dress was wrong size. So I returned that one and contacted the office by email and ramng numerous times to tell them that I had ONLY recived 4 out of 5 dresses and one was sent back.

I asked for refund which was never given. It has over a year!!

I did not know where to complain about this company and I have only today found this site by chance, hence this complain against this Company.

I HAD GIVEN UP ON CALLING THEM AND WRITING EMAILS AS NOONE RESPONDED TO ANY OF THE EMAILS OR PHONE MESSAGES.

As with all the other complaints on this site and others about this online shop, it seems they don't exist. I have paid for a dress which was meant to be sent weeks ago, I can't get in touch with them by email, skype or phone, I've contacted the shippers, in my case DHL and they say they have been notified of a parcel but that was over a week ago and they haven't asked to pick it up yet. They have taken the money from my account and, although I have cancelled my card and asked my bank to look into it, I don't think I get it back. I shop alot on Ebay and other internet sites and should have seen the signs that this was not a real site. I am angry with myself and these creeps that are scaming people but I hope this might stop someone else making the same mistake.

I have placed an order one month ago. The charge of my credit card was done in the next couple of minutes after the order has taken place. I have emailed them four times because nothing was dispatched to the address given but as you can imagine there was no response. I will file a payment dispute against them through my bank. Hopefully the amount of the purchase will be refunded. I will revert to this issue if I manage to come in contact with these ********.

I ordered a dress from this website 2 weeks ago... I have not received a receipt, a tracking order, nothing and judging from the comments other people have left I will neither receive the dress I ordered. I have emailed them every day since and called 4 times but have had no luck whatsoever. The website looks so official and reassuring to a nervous internet buyer like myself and I am so so disappointed and annoyed with myself that I have been scammed by these terrible people! It will make me think twice before buying anything online again. I cant believe it!

Is there anything anyone can suggest to do about this terrible, terrible scam? Surely this cannot keep happening to people??!!!