I returned a dress to them (I shipped it to China) weeks ago and have heard nothing. I have just tried to go to their website which appears to no longer exist!!! Can you help? I have a horrible feeling I wont be getting my refund of £75.

BEWARE - This company is a nightmare to deal with. No Item Received, no response to emails and $186 out of pocket I purchased a DVF dress on 30th Nov 2007. 2nd Dec I was emailed confirming that my item has been posted and was given a DHL tracking number (bogus #) as 4th Dec 2007 I was emailed by Lucy in Administration stating that the dress was out of stock and there would be a 2-3 week delay so where they got the DHL tracking number for my supposedly shipped item I don't know. Tue 24th Dec 2007 I was emailed again by Lucy stating that the dress was now in stock and would be posted that Friday 28th Dec 2007. TO DATE 18th Jan 2008 I have still not received my DVF dress. I have emailed the company at least 20 times on every email address given on their website and I have not had 1 reply since chasing up my purchase. I have rung the phone# provided on their website at least 20 times and it is never answered, just an answering machine. No-one has replied to my phone messages or emails in regard to this matter

I have had no option but to report this online company to the proper authorities to investigate. My advise to anyone thinking of purchasing designer dresses from www.designerbrandoutlet.com to try calling the phone number provided (02) 8005 0188 as I have never had a call answered and I STRONGLY advise you pay through PAYPAL to ensure some kind of protection if you encounter the same nightmare I have when dealing with this company.

Re: Item not received, Emails go unanswered, Phone is never answered

If you have had a similar experience with purchasing from this company please lodge a complaint with -

http://www.fairtrading.nsw.gov.au/default.html

VERY UNHAPPY designerbrandoutlet.com CUSTOMER.