I purchased a pair the Lighting the Heavens Grande Cherubs from Design Toscano. When the pair arrived to my house I was totally discusted and appaled by the items before my eyes. I had paid 465.00 for he pair. 396.00 was for the merchandise and the rest was for shipping fees. I called up immediately and requested a return authorization number. The rep on the phone told me additionally that I would be responsible for the return shipping. I could not believe my ears. I explained to him that the cherubs were not described or depicted appropriately. I returned the statues the next day through UPS and called again to explain further that it had cost me 105.00 to return it back to them. When totaling the entire back and forth shipping expense, I would be out a 165.00 roughly. I felt extremely upset about that and I felt bambuzulled due to their misrepresentation of the items. I was told I would get a call back from someone in custumer service. I did get a phone call back and was given the same feedback. I requested that I speak to someone else in a greater position of power and I reached finally Noreen who gave me the exact same disgusting information. She stood by the inferior quality of Design Toscano's merchandise and said that the company would not be able to refund me any of the 165.00 which was spent on shipping. Please be very careful to read through thouroughly when making a selection from this website. Do not be another victimized customer such as me. They do not make any allowances for customer opinion and or feedback. As long as the items are not broken, the inferior quality is fine and they stand by it. The statues I received were small, fragile, dull in color and the arms needed to be screwed into the body of the statue. They are not worth the 500.00 asking price, nor were they worth the 396.00 I purchased them for because of a 20% off Memorial Day promotion. When in the market for statues to decorated your homes or gardens please DO NOT GO TO DESIGN TOSCANO.com. All they have there is POOR QUALITY PIECES OF GARBAGE!!!