This company ripped me off. I placed an order authorizing payment $87.13 from my account. The product arrived on the 9th day after purchase date. Window for returns: must be mailed within 10 days from date of purchase. I called and spoke to customer service representative who REFUSED to provide me with a Return Merchandise Authorization number. She told me to keep the product and that my request for a full refund was processed (and cancellation of any account they may have opened at the time I ordered the initial free trial) and gave me a confirmation number. She also said that she saw that they had only charged my account for the initial shipping payment (under $4) and nothing else. Soon after, within 2 weeks, there was the full charge of $87.13 listed on my bank account statement. I called another cust. srvc. rep from this company. Be warned, you are placed on hold for 20+ minutes each time and the CSR's sound like they are half way around the world; the line often cuts out and it is impossible to hear everything they say. The second CSR confirmed that he saw a confirmation number given me by the first person I spoke with requesting that the cancellation and refund be processed. He told me that I would receive a credit on my card. (As a sidenote, I could not hear him, and asked him to repeat the information multiple times. Apparently his patience is not very good, as he hung up on me.)

I filed a dispute with my bank account. I just received a letter from them stating that since this merchant would not accept the return of their merchandise, they could not assist me in receiving a refund. I am disgusted by this kind of lecherous scam. So if a company Refuses to provide a RMA or take back the product, (their return policy said to call for a RMA within 10 days of the purchase and a refund would be issued - apparently they are lying to all potential or actual consumers) they just get to keep the money? It sounds as if that should be illegal... advertising that they provide refund for returned product when they will not authorize returns! What kind of BS is that?

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. They will screw you over. By the way, you can get the same product (for which they charge $87.00) for around 10.00-15.00 in your local healthfood store. That was the reason I elected to TRY TO return the product.

If you have a similar experience, report it to the BBB!