I recently experienced an extremely frustrating failure of service with DHL delivery on a package that was being sent to me from Canada. To make a long story short, DHL lost the package that contained my passport and my wife's passport. And they couldn't even find the package in their tracking system. Finally, after talking with them every day for two weeks, we finally had to give up hope and get rush replacement passports. We were leaving very shortly for our belated honeymoon trip to North Africa. The catch is that our old passports had all of our visas in them for our trip, so we had to them scramble and pay expediting fees to get them in time for our departure. Luckily, we did get it all done, but it was incredibly stressful. Total cost, just in hard costs, to us was about $600. DHL, of course, claims they don't pay out more than $100 in situations like that. That's not good enough for me, after the incredibly bad service they gave I will never use this company again.