One of my parcels was left with a neighbour despite the fact I never agreed to that and the second one went missing. Both the seller and I tried contacting DHL both via phone and e-mail. DHL said there is no record of any kind of delivery (even the parcel that was delivered) and both tracking numbers were not recognised. No reply to both my complaints despite being told 'Your comments have been sent to the appropriate DHL Express department who will respond to you within 1 working day.'
Do not use them because once your staff goes missing they will not help you.

A fraudulent buyer purchased our products and shipped via DHL Express to Gambia. We informed DHL of the shipment, requesting its return from DHL’s Gambia Offices. The DHL Research Department started initial procedures. We followed up with the Research Department and found ourselves redirected to the DHL Fraud Department.
Immediately following, we were subjected to silence as the fraud department ignored our daily phone calls and e-mails - forcing our attorney to send a demand letter to DHL Headquarters and the DHL Fraud Department, requesting the status of the shipment. Over the course of three weeks, and despite action from our attorney, the fraud department NEVER provided a verified answer regarding the location of our valuable shipment. The DHL Fraud Department was unjustifiably neglectful, forcing our company to start over with DHL’s Customer Service Department.

DHL Customer Service verified that our shipment was at the DHL Gambia Office. Under no circumstances should it have taken DHL a month to verify the shipment was within DHL Offices? This poor treatment continued as we negotiated the shipment’s return to the US.

For a one way return shipment through DHL Express we were quoted $16, 000 USD, an astronomical cost. As an alternative we were quoted $6, 400 USD for DHL Global Forwarding service, to which we agreed and authorized payment for shipment. To our shock, the price was increased to $9, 600 USD after negotiations and authorizations were completed.

We were threatened to either accept the price change or find another freight forwarder to move the shipment the very next day, or else the products would be auctioned in Gambia. This pricing bait and switch and threat of auction are absolutely inexcusable from a reputable company. We were forced to pay the high cost to avoid losing the shipment altogether.

DHL delivered a damaged and incomplete shipment to our location. In viewing pictures taken in Gambia, it is obvious that the damage and thievery to the shipment took place while in transit with DHL Global Forwarding. The shipment, which originally contained 26 products, came back unfathomably damaged and missing two products.

We are beyond disappointed in the unprofessional treatment we received from every department in DHL, the damage and theft subjected on our personal property and the lack of response we have received since.

I phoned DHL on the 12th March regarding a document going to Madagascar via UK-i was told that the shipment will be onforwaeded on the 12th March at 08h51 to Madagascar, much to my surprise the goods has not been received in Madagascar as yet and DHL South Africa says that THEY CANNOT assist because it was sent from outside of South Africa and there is no way that they can contact DHL in the UK or Madagascar to assist me.I also phone and after hearing the options and choosing one they drop the call and this happens everytime i phone DHL what do i do !

I sold a bumper on eBay and needed to find the exact shipping charge. DHL claimed to be the cheapest based on online searches. I wanted to confirm I was inputing everything correctly and so I went to the DHL Location in Rockledge Florida and had them tell me the amount. The wrote all the dimensions, weights and the cost on the package. I collected the money and input the info into their online electronic delivery site after creating an account. The amount ($127) matched very well with the DHL Rockledge location (dollar for dollar), so I arranged shipment. Later, they had charged me an extra $108 for a total of $235. I disputed this and they could not explain why I was charged an extra $108, but refused to disallow the extra fees, even though the Rockledge location had quoted me the very same amount. I said, "If I would have shipped through Rockledge, I wouldn't have been charged $108 extra." to which the worker Theresa agreed, but refused to do anything about it. Now after trying to elevate it and getting nowhere, I am coming to you. I can't imagine I am the only one they are doing this to. It is a bait and switch. They quote a price lower than their competitors and then charge you an excessive amount later. My bumper sold for $40 on eBay. I collected $127 in shipping costs based upone 2 quotes from DHL (online and in person). Shipping cost $235, so I am minus $68 on the transaction do to DHL's deceptive practices.

I ordered a computer from a Wegner Media in SC. They shipped it quickly but upon arrival all I received was an empty box that had been resealed. It seems that this has happened to others who had their products shipped this past week from Wegner Media by DHL Express shipping. Obviously my computer and others have been stolen while in transit or something. Wegner understands my dilemma and blains the shipper for the loss. Their records show the package leaving their facility weighing 8 pounds but upon arrival suddenly became about 7.5 pounds lighter!!! After this happened I found this web site and all the other people that had complaints about this company. I can't believe anyone would use their service...I am still waiting for a resolution to the problem.

Rich