On 11th May we phoned Dial-a-bed as our 2 and a half year old Sealy bed felt like it was broken. They promised to phone back. Two days later I phoned again since they never returned my call. I lodged the complaint and was promised Sealy would send someone to inspect the bed. 3 calls and 2 weeks later we finally had a visit from Sealy who confirmed the bed as broken. This was on the 25th May. It is now the 22nd June, Dial-a-bed made us pay a R1100 deposit for our new bed a week ago and still cannot tell us what is happening or when our bed can be swopped. We have to call them daily as they never call us back. I have spent R1500 on physio due to the damage the bed is doing to my back and neck and they could not be bothered! When I posted the complaint on hello peter we suddenly received some attention and were promised a bed by today, today we were phoned and informed they did not book a delivery vehicle and cannot give us our bed for another two days. We are told one excuse after another, Dial-a-bed will never admit fault. How can the customer get power back in these situations? The service is terrible and there is nothing we can do but accept it?

I went into the Hillfox store to sign my contract at 16.10 and pick up my new bed, I was called by Sam to come collect, when I got there I waited till 17, 15 for the contract to be faxed through, as i was told the lady at head office or somewhere was faxing it right now (16, 35pm) at 17 10 I asked and was told they have all left and i cant get my new bed till i sign, I left and asked to cancel the deal as they have no work ethics, I want a bed, not three days of harassment.

I purchased a bed on the 17 August 2009. This was a King Koil Anniversary from the centurion branch and the bed was for my folks as an anniversary gift. The bed was delivered by Dialabed and then it was found that the middle of the bed had sunken in the next day. I reported this to the branch as well as to the customer care line. I reported the complaint early on thursday (2008). This was in anticipation that the bed will be replaced on that day. Nothing was done on the thursday and I called again on friday and was promised that the bed will be replaced on saturday. This did not happen either. Yesterday (2408) I called both the branch and the call centre and still the bed has not been replaced. This was a gift and the impact of it is lost if the goods are defective and nothing is being done about it. I will appreciate it if I could be contacted by a management level personnel as I am really frustrated to the extent that if the bed is not replaced, I will require a full refund and take my business elsewhere. I am prepared to litigate if need be as this is pathetic customer service to say the least.