dial a bed

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Category: Home & Garden

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South Africa

dial a bed Reviews

Leanne Padaychee March 20, 2011

Dissatisfication of BED, misleading advertising

Good Day

I have purchased a King Coil Bed about 6 months ago for my spare room based on the advertisement that if one person moves that the other person won’t be effected, yet the slighted move has an effect on the partner sleeping.
We complained to the sales people of Dial a bed, and they say there is nothing that they can do for us, even if we pay in more and get another bed, they do not want to do that, they said that they have a 90 day policy where if we are unsatisfied then we can return the bed, but it being 6months they are not willing to assist us. The person I spoke to was Jonnas.
On the advertisement on TV they have a lady sleeping on the bed and then they drop a bowling ball next to her and she doesn’t move based on that we bought the bed because my in-laws have a bed like that at their home and since they would be using this bed when they visit us we bought the same bed, but there is seriously something wrong with this bed not what was advertised.

I explain to him that I am extremely unsatisfied and that we only have visited using that bed this passed wkend as no one used it before but he said there is nothing he can do due to their 90 day policy!!

please advise what can be done if anything ?
Regards,
Leanne
0828180082
[email protected]

ABender October 18, 2010

Bad Service

I am so dissapointed!!! This was the first and last time I will ever buy through dial a bed and I will tell EVERYONE I know why!
On the 29 Septemner I ordered my bed and was told as soon as I make my payment, my bed will be delivered. I drove all the way to our closest town, 60km, that same day to make my payment so that I can receive my bed asap.
I was let know that they had a stock issue and that I will receive my bed by that weekend (1 Oct). When that didnt happen, they again said they are still waiting for stock and PROMISED it will be here by the 12 Oct! The 13th Oct I phoned again and asked, WHERE'S MY BED? They said my closest depot will receive stock on Friday, 15th Oct and we will DEFINITLY receive our bed by saturday, otherwise DEFINITLY on Monday, 18th Oct.
I just got off the phone, guess what, still no bed!! Now I have to hear they had a transport problem, not my problem, and the depot will receive their stock on Wednesday, 20 Oct, so I will DEFINITLY have my bed by Saterday, 22 Oct, promises, promises.
So I have waited A MONTH for my bed??? What do I get out of this deal, free pillows? A duvet? Please tell me!! I am NOT impressed AT ALL, and I will tell EVRYBODY about this lieing, false promise experience I had with Dial a Bed. Lets see if Saturday will deliver a bed for me...