I bought my first bedroom set for my new house at Diamond Furniture. I couldn't believe how low the prices were and thought I was getting a real deal. Now I know why they are so low, its cheap quality furniture that does not last. I would never recommend this to anyone looking to have a set for more than a year. I purchased my bedroom furniture in May of 2010, it was a 5 piece set and the sales rep offered a warranty plan which I paid for that would last 1 year. At the end of my purchase he proceeded to provide me with a paperwork for the details of my warranty and what it covered if I were to have any issues.

Seven months later I found that the bureau in the set I purchased started having the wood paint come off one layer in a small circular section. The bureau was in front of a window so I didn't know if that was the cause so I called in to speak to the Warranty Department. The warranty department in Dec 2010 had a furniture technician come to my house to inspect the bureau. After looking at it he told me it was due to chemical damage but I told him the only thing I used was dusting polish and that it appears to be a mfr defect. He told me that he would order me a new bureau piece to replace the defect so I waited for 4 months and received no call back from Diamond Furniture.

After waiting 4 month I proceeded to call the Warranty department at Diamond Furniture again and apparently they are claiming the warranty I purchased was only on a mfr defect and the damage done to my dresser was done by chemicals and that it was not covered in my warranty??? I told them the only chemicals that I have used was furniture polish! The women handling the warranties was extremely rude and told me and not willing to even work with me. I explained to her again that there was no chemicals put on the bureau beside the furniture polish. She told me another technician would come out to examine after I told her that the first did not honor his word and did not order me a new piece like he advised...

Its been 3 weeks later and I still have not heard from them. They are a scam...BEWARE. They have horrible customer service and do not honor their warranties. Their furniture is extremely cheap in quality and apparently the wood is easily tarnished even by something like furniture polish . I have worked with the warranty departments of Ashley Furniture and Raymour and Flanigan and both have honored their warranties when there products did not hold up. Both of those companies had technicians come out and fix the problem. I don't understand how Diamond Furniture can get away with providing their customers with false information and how they are still in business. They should be reported to the better business bureau.

I would not recommend them to anyone I know and highly suggest you look else where to buy furniture if you want quality!

I purchased a butcher's block kitchen table set from Diamond Furniture. In the store the sales lady tried to sell me an warranty. One where you can get the table or chairs repaired if damaged or replaced if the damage cannot be fixed. I question the sales lady about what if kids put dents in wood with pens, or chip it etc etc. Every what if scenario i came up with the lady said the warranty covers that. So I bought the warranty. About a month after assembling the table I called to tell Diamond furniture there was some ugly looking marks on the table. Looked like someone fill in the wood with puddy. I told them I saw that when I first assembled the table. but it took me a while to call. Diamond furniture referred me to the warranty company. The warranty company immediately told me they don't cover that. Its a manufacturer's defect. About 4 or 5 months later I notice a rough patch on the teble. The finish was rubbed off. Someone probably used clenser to clean table. I called warranty company. Again, the finish is not covered. I argued and lost. Then about a year after purchase. My 4 year old told me she stepped on the chair leg to climb up in it to sit. The Brace that goes between the legs broke. I called Diamond furniture again. Warrany company told be the brace was not covered because it was not a structural member. The chair can't hold any weight without that part. Its obviously structural. Either way. the warranty company weaseled out or their responsibility again. Now I've just come to the conclusion that Diamond Furniture ripped me off so I should (1) get over it and consider it one of life's lessons and (2) warn others so they don't get cheated by Diamond Furniture.