Early Sunday Morning I answer my phone and it's a Customer Service Rep from Diamond Resort. They ask for me or my husband and tell them they are talking to me. She begin to tell me that my payment is late and i ask her how can it be late and I am paying it through my bank. She go on to tell me I am still late and I ask her to explain? She tells me I did not make a payment in January and I told her that was not true because I made two payments in Dec. Her and I got into this argument about how I did not pay my bill and I was behind. She kept telling me I was lying and I am looking at the payments made on my account through Bill Pay with Bank of America. So she pissed me off and I told her what I thought about her and Diamond Resort.

I called back and spoke to another Representative and he looked up the account and saw that the payment in Dec. was double. This is when he told me that they took the overage and put it towards the principle. I ask him why would they take my payment and put it towards the principle without asking me especially when it was two equal payments. Then he went on to tell me how they took a late payment out and put the rest toward principle. So I ask to speak to Supevisor and instead of him listening to me explain that I sent two payments in Dec. He wanted to tell me how I paid my bill late never paying attention to the fact that I did not pay my bill late they just distributed the money the way the chose to. Instead of telling me how he could fix the problem since I did pay my bill he went on to telling me how I paid a payment in May 10 late but when I explained to him I paid the bill in Bill Pay with my bank. I told him instead of calling my house harassing me about not paying my bill in which I did pay, they should check their records and see how they distribute people money. They have no right to call my house early Sunday morning to tell me how I owe them something that was in their account already.

The Customer Service Reps are nasty and the Supervisor is just as bad if not worse. Diamond Resort needs to give their people a class on how to speak to their customers.

I just went through this with them at the beginning of Feb and I gave the guy all the information on the account (when BOA sent them the check, and the reference #. He apologized for being rude and explained to me how their system takes it time to process the checks. This needs to stop especially when the people on phone can't pay their own bills. They are probably dodging the collection people for their bills at the same time they are on the phone talking to people like they are inhumane.

Noone deserves to treated this way and Diamond Resort needs to look into this matter. I am not going to allow you or your business to call my house and disrespect me because somebody think they are all of sudden GOD

I have this timeshare with them and to this day I have not been able to stay on that Resort. They always have some excuse why it is not available, but in their little 90 min brief they are telling you how you want have no problem getting in the resort and how you will be treated different from the other resorts. I am here to tell you that is not true. They just take your money and harass you all times of night and morning.

It is not about you and your family enjoying their resort. It is about them and their money and how they can treat you nasty. This is not a good Company to do business with. If they can take your timeshare then that is what they train their people to do INTIMIDATE YOU.

I ask for the number for the CEO of the Company but noone wanted to give it. They make you curse them out because they are so rude and disrespectful when they call your house. Diamond need to explain to their employees that they get their salary when we make payments on our timeshares. Diamond needs to also realize that they stay in business because of the people they harass and treat so nasty. Everyone is not looking to ruin their credit and Diamond resort needs to recognize this.

CUSTOMERS ARE PEOPLE NOT JUST DOLLAR SIGNS DIAMOND RESORT INTERNTIONAL.

MAYBE SOMEONE IN THE COMPANY WILL TAKE HEED AND START TREATING THEIR CUSTOMERS LIKE PEOPLE.