We purchased a timeshare (3500 points) in Dec 2007 and we discussed the fact we were not able to use it until sometime in the future - no mention by the sales people of expiring points, if not used.

We were told Hawaii ownership would be an excellent place since the high demand would trade well - we were not told impossible to reserve unless you reserve many months in advance.

We were also told maintenance fees would not change drastically - 150% over wht was quoted to us.

Timeshares - nnever want to here the word again.

My family is going through some difficult financial times. I tried to pay the maintentance fee (which has increased so much since I purchased my timeshare) in payments after the the due date. With my mother's passing and an already limited budget I proposed to pay the fee but in 3 payments. They responded by reading from their scripts. They refused to make any concessions or realy listen. I asked to speak with someone who can make a compromise but was received with the same robotic script reading. So I agreed to pay an exta one time late fee of $50 and then an additional interest fee, that's it. But instead, they added an additional fee more than the first time. When I asked them about it they said, "oh its not a late fee its a collection fee." Wow! This is what you are dealing with at DRI. I do not recommend purchasing anything from them. I will sell my timeshare for a few dollars and rid myself of DRI once and for all.

Mr. T

After my husband passed away almost two years ago, I was left with unsurmountable debts and notified Diamond Resorts that I could no longer pay the dues and wished to relinquish the property back to them.

I never received any word back from this request except to receive more than six phone calls requesting maintenance fees that were due and two letter threatening me with legal action. They do not care about the client. They only want to collect their precious dues. If you ever attend a timeshare presentation from Diamond Resorts, do yourself a favor and do NOT attend. They will hassle you until you either buy or try to keep you occupied with every available sales person and take away precious vacation time from you. These people are vultures!!!

The high pressure sales "tour" we took not only lasted over 2 hours, but I would have sat there all day if I did not finally say OK to something they were selling. The parade of people that came to our table was unbelievable. Each one had some other offer or special only they had the ability to extend to us if we bought now. The approach they used was " the money we have on your credit card in good faith will not be refunded unless you comply with the full sales tour. This tour was to be no longer than 1 hour and included their sales pitch. The problem was, the sales pitch never ended and wouldn't until you said OK. I spent $700. on a Sampler package only because I was feeling over-whelmed and exhausted trying to defend my right to say "No Thank-you". I haven't even been able to book a 1 night stay in Sedona with the FREE 2 night stay given to me as a gift "The V.I.P. Traveler". The restrictions are innumerable and even if you can work around them they are always booked up full. On Oct. 20th a Tuesday night...What is going on in Sedona that all rooms are book at both resorts? I called to check into a few dates for the $700. Sampler Package I purchased and also had no luck with any of the dates or places I wanted to go.

There must be a case for a class lawsuit here. Anyone know a lawyer?

Diamond Resorts does not invoice properly and preys on delinquent charges and foreclosures. I was never billed in November and when I received a letter February 12, I was advised I owed $1121 dollars by Feb. 1, I paid on Feb 19 over the phone with a Credit Card, asked if there was any other charges and was assured this was all I owed. On April 3 they sent me a letter that advised me I was delinquent and owed $261 and would be foreclosed on if not addressed immediately. I spent 2+ hours on the phone, was "accidently" hung up on when I asked to speak to a Supervisor and ultimately never got to speak to a supervisor, only an "escalation specialist". I explained my frustration and was advised the $261 was posted the day after I paid, so I owed it anyway, not their fault they didn't post it on time. Ended up paying and washing my hands of it. When economy turns I am seriously considering getting out. Sad part is I purchased this to force myself to go on vacation more, this has been an ongoing problem since purchasing this property, always one excuse of why I wasn't billed on time and how it is my responsibility to remember to send money every November, no matter if I know how much to send or not or where to send money to and which acct. number to use. I really like the Resort, but the management company has really destroyed the experience for me. My bottom line is this, I pay bills on the 5th and 20th of every month, if I owe you money and you bill me prompty, you will be paid as soon as the bill arrives and is due, If you fail to bill me it is likely you won't be paid promptly. I can't remember every bill I have, particularly if it is once a year. And as most corporations work today, who knows where to send it to because the billing centers constantly move from location to location. I hope somebody from Kaanapali sees and understands this, I am not satisfied simply filling out a complaint on an internet board. I will write letters to the right people and hopefully get billed properly in the future or Diamond Resorts will be released from managing the affairs of this facility.