After having many good holidays with our timeshare over the years, the time came when we had to surrender our (INVESTMENT) due to job loss and illness, Thats when we relised our investment was worthless, cant even give it away, and apparently cant even give it back free, we were told so many lies to buy into this, we can go to our unit through on line agents for a fraction of the cost of the maintenance, but we were told this was an exclusive club, members only, it was then we relised what sort of company had taken over our accomodation, the man at the top i note has his hand in all the main pockets of the elite, so i guess nobody will challenge him, but here in the uk there is a group of about 1500 non payers who are well in arrears, some havent payed for four years, and are refusing to pay, even though the debt has been passed on to a collection agent, but they cant do anything, as you tell them you dispute the debt, and so we are in stalemate here in the uk, not one person here in the uk has been taken to court, because if diamond resorts lose the case the gates are open for all to claim, your timeshare is worthless, you cant sell or give it away you will never get your money back.

Diamond Resorts has the worst customer service I have ever encountered. If you are thinking of buying with them don't. On two separate occassions they have lost my checks. Then they turn around and try to charge me late fees. In trying to take care of the situation i have just been bounced around from person to person with no resolution. I had to do a stop check and ended up being charged for that as well as the late fees.

I also have a complaint about Diamond Resorts. They charge huge maintenance fees and then you can't even book anything because it is all booked up. I called the company and they basically laughed at me and told me that I would have to choose another destination. When they sold me this "crap" it was the greatest thing around and Diamond really takes care of their clients! Yeah, right!

Diamond resorts have been resorting to bullying and harrassment in an attempt to get people to pay their ever increasing management fees. A campaign of phone calls, emails, and letters have in some cases caused a great deal of suffering to people who have lost their husband or wife, have retired or have suffered ill health and can no longer afford the management fees that have increased every year. When we originally joined (GVC ) in 2002 we were paying £350 my fees for this year are over a £1000! I have sent a letter together with my certificates resigning from Diamond Resorts and am now waiting for their first salvo in what appears to be coming a concerted effort to terrorise people into paying their fees.
Their dispicable attitude and business practices have led to a movement in the UK to fight them every step of the way and more people are refusing to pay everyday. According to Diamond once you sign up to buy a timeshare from them you are tied to them for life and cannot leave! You despite promises to the contrary sell your points because their is no market, and Diamond have closed off whatever market there may have been by saying you can only sell to an existing member through an agent of their choosing!
It is time this company wee brought to book over the many scams they have perpetrated and their campaign of harrassment and threats. When are the authorities going to take notice and do something to protect the public from these people?

So, in all fairness to your health and safety, if you're going to be a guest at Villas de Santa Fe, make sure you're a litigious hypochondriac and have a video camera ready, a sample bag and a good lawyer because my former attorney, was terribly inept at best. I could never recommend another Diamond Resorts property to anyone.