I ordered an "in stock" ring from Gordons jewelers online with "three day express" delivery for a special occasion gift on February 18. Gordons promises an email notification when the ring was to be sent. After two weeks I finally called the Gordons Customer service line, should be renamed Non service as the operator could not tell me why or where my order was, even with my order number. I called two more times in the next week as the gift I intended it for, was now past. I was finally fed up and canceled my order. Low and behold the idiots sent it one week after I canceled my order. I refused the fed ex delivery, and sent it back. I immediately called Gordons for a supervisor still trying to be civil to these morons, The supervisor "promised" I would certainly not be charged for delivery as I had refused the CANCELLED order. The next day, ONE MONTH after my in stock, three day delivery ring was refused, they took the money from my bank account including the fed ex charge. I was and still am livid. I called for the fifth time and actually talked to the same supervisor who said she never said I wouldn't be charged. Liar. They supposedly record the phone for training purposes. Ha! Trained monkeys could do better. Then I finally get an email saying my ring was sent...two days after refused delivery. The worst online experience I ever had and I do much of my business online. Don't shop or trust Gordons Jewelers. They lied from start to finish and now I get an email from some fluffer who stated, so sorry blah blah blah BS and now states OUR POLICY STATES it can take thirty days to refund my money for the canceled and refused order. DON"T BUY ANYTHING FROM GORDONS! BIG RIP OFF!