We cruised on Carnival Elation on 3/17-3/23/07 to the Bahamas. We attended the shopping presentation onboard with the Elation's super shopper Mark. Mark touted Diamond International as one of only two diamond merchants in Nassau that could be trusted. We were shopping for a .50 carat loose diamond. We selected a round cut diamond price around $1700, but they would give us a deal on it for $1375. Per the salesperson and the appraisal we received from DI it was valued at $1730, is .51 carat white diamond that was g color and I1 clarity. When we returned to the states we had the diamond re-appraised. I assure you that this appraiser had NO interest in purchasing our diamond or selling us another diamond. He is an independent appraiser, not a jeweler, who does appraisals in several of the jewelry stores in our area. We have used him before and he was right on the money with our previous loose diamond appraisal. He neither tried to purchase our diamond or steer us to a jeweler to trade it in or sell it. My problem is not the newly appraised value of $1800, it is that that the .51 round cut, g color, I1 clarity diamond was now appraised as .48 carat, k color and I1 clarity. Not even close. My dispute is that the diamond was misrepresented. It is not what I purchased. We are in dispute with DI through PTI, which is about useless because they appear to be working for Diamonds International. They only offer to take my diamond back and give store credit (I can trust them to not 'lose' my diamond to give me what I am paying for??). DI is trying to wear us down so we'll just give up and accept their store-credit offer. They don't know I'm in for the long-haul. Will I sail with Carnival again? I don't know. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTLEY NOT and I will tell everyone I know! Read all of the theads, they are EXACTLY what we are going through now. BUYER BEWARE!

Called the customer service department of Diamonds International regarding the stone in a diamond and tanzanite ring my 22 year daughter bought herself in the D.I. store in Naussau.

I contacted the customer service to get help with the stone moving both up and down and back and forth in the setting.

I was first told that this is not an everyday ring, and that my daughter must be very hard on jewelery. They made that statement without verifying how often the ring was worn.

They then went on to say that they could repair the ring at my expense of shipping, repair and duty to return it to the U.S. for repairs. We live in Canada.

When I pointed out that duty should not be an issue, since this was a repair, not a purchase, he then when on to state quoting the bill of sale stating 30 days only.

I felt that they have a list of lines, they never actually would give me the bottom line of how to go about and have this repaired.

I did tell him that I was giving the company the benefit of the doubt having read on several websites the lack of customer service available to Diamond International customer, he stated that they are a world wide company and only have 1% dissatifaction with merchandise. To me that is 1.1% to much dissatisfaction.

My daughter loves her ring, but be wary of what you buy, cause once you leave the store, there is obviously no support !!!

ON January 25, 2011 my husband purchased a diamond necklace from Diamonds International in Costa Maya, Mexico store number 723. He was told and given an appraisal form which confirms what he was told by the sales lady. He was purchasing one diamond necklace set in 14 karat white gold, the cut was Round Brilliant, Carat was 0.95, color G, clarity S.2, valued at $2, 370.00 US dollars. When we arrived home after vacation I took it in to our local jewler who is a trained jewler and gemologist (G.I.A.) for him to complete an apprasial. His appraisal was the follow: diamond pendant is 4 prong basket style with attached v bail. Pendant is suspended on 18" link chain (1.2gr). Diamond measures 4.82 x (depth) 3.04mm. and has large feather across edge of table. Qualities Cut Round Brilliant #3, Color G-H Clarity I1 and Carat Weight .44 carat. Value excluding any taxes $985.00 for the pendant and $275.00 for the chain, total $1, 260.00. This appraisal was performed on January 28, 2011, I attempted to contact Diamonds International and all I was able to do was leave a message. No one contacted me back. I called on January 29th, 2011 and they were closed, I called on Jan 31, 2011 and they were closed. Finally on Febuary 2, 2011 I was able to speak to a Paulina, she confirmed via the phone that I had purchased a .95 carat diamond necklace because that is what the appraisal form from Diamonds International stated. I told her no, this was fraud and false advertising and I wanted a full refund. She said she would have to contact a manager and get back to me. In the mean time she needed an appraisal in writing with a business card from my jewler. On Feb 12, 2011 I faxed and mailed the appraisal form to Paulina and while I waited for the appraisal to be completed I also contacted our credit card company (GM Card). In the beginning they were all willing to help, but once I sent them the appraisal form, they didn't like the wording on it. They wanted all the paragraphs placed in their wording. Why didn't they tell me that in the first place. I called diamonds international daily wanting to know what was going on, never got through to anyone, I left numerous messages and sent a complaint letter. Finally I received a phone call in late Feb from Paulina and she said I needed to mail back the necklace, I had to pay to mail it back and she told me to make sure I placed insurance on it. I asked to be reimbursed for shipping and insurance and she said yes she would. I mailed back the necklace the very next day. I waited four days and called, didn't get through to Paulina, I left a message, she called back and said she hadn't received it yet, but the mail went through a couple different departments before it came to her. What I found was interesting, the company claims to have their headquarters in New York, New York. I mailed the necklace to New York. Paulina claimed to be in Costa Maya and just the call center was in New York, what a joke! It's March now and Paulina said she needed to send the necklace to the Costa Maya store where it was purchased to ensure that yes I returned the necklace I had purchased, this process took the entire month. I called and emailed daily as the credit card company was on my case to pay my $2, 370.00 bill from January. I thought credit card companies were suppose to assist in situations such as this but they do not. Time to find a new credit card company. Finally on March 29th 2011 I received an email stating my full refund had gone through, it was in Spanish so I am not fully sure if it did go through, the credit card company has not seen it yet. I asked Paulina for an approval code to give the credit card company and she wasn't able to do that. So I am still waiting for a refund. Please do not purchase anything from this company they are out to screw people over and screw them over good.

DO NOT PURCHASE ANYTHING FROM DIAMONDS INTERNATIONAL! A big time SCAM! a simple search on BLUENILE.com will show you that you OVERPAID by a TON at Diamonds International.

I'm in the middle of my "return" process and it is a NIGHTMARE! I have lost a ton of money and time and am getting NOWHERE!

Please, please, please do not make the same mistake that I did! Buy at your local jeweler or bluenile.com.

My fiance and I ordered those rings in February recommended by PayPal. We live in Singapore. Diamonds International do not ship to our country. Therefore, we made alliance with our Country's postal service in USA to deliver it to us. We ordered and the amount have been cut from our bank. DI emailed us to inform us that since the address differ from our credit card, we have to give them the authorization code from our bank when the money is cut. So we did. We gave them the authorization code. They said that it matched and they will process our orders. We waited. Two months. Finally, the status changed to 'shipment pending'. Can you imagine how excited we were? We were getting married next month! That is in May. Now is April. I felt relieved. Finally after two weeks of 'shipment pending' they cancelled our orders without any explanations or reason. They do not even bother to contact us. We called again. They told us we do not pass they fraudulent check. FINE, we ask for our money back. THEY SAID THEY DID NOT TAKE ANY MONEY FROM US!! How can that be? If they do not take any money from us, how we obtain the authorization codes? How they even process our orders? Because, when orders are made, online, you immediately will have to pay. THEY DO NOT REFUND! Seriously, we are on a tight budget getting married and all. This was our wedding bANDS! we do not have any more money to buy new ones because we have a budget on the rings. AND its already spent on DI. I am in depression right this instant.